West Dunbartonshire housing services no longer under Regulator scrutiny

Improvements to housing and homelessness services across West Dunbartonshire Council have been recognised by the Scottish Housing Regulator.

The body described the council as a “self-aware” organisation and as a result of the progress made, the service will no longer face scrutiny from the regulator for the first time in six years.

It comes after a recent report showed that performance in 73% of key housing areas were continuing to improve.

Some highlights included:

  • 94.87% of tenants satisfied with standard of their home when moving in
  • 86.25% of existing tenants satisfied with standard of their home
  • 84.06% of tenants satisfied with overall service provided
  • 75.3% of tenants feel their property represents overall good value for money
  • (An earlier version of this article had published incorrect tenant satisfaction figures which were much lower than the above statistics. This was a technical error on behalf of Scottish Housing News, for which we apologise for the inconvenience caused.)

    Homeless officers also managed to offer temporary accommodation to 100% of households requiring it.

    And the number of homelessness incidences in West Dunbartonshire decreased from 1135 to 1048.

    In the last year, 81.37% of Anti-Social Behaviour cases were resolved within locally agreed targets – an improvement of almost 11%.

    Councillor Diane Docherty, convener of housing and communities, said: “As a council, we are committed to improving the lives of residents across West Dunbartonshire.

    “Working hard to deliver a service our tenants are happy with is a vital part of this, and it’s heartening to see these continued improvements.

    “The decision from the Scottish Housing Regulator – which means no scrutiny for West Dunbartonshire Council for the first time in six years - is extremely positive and reflects the improvements across housing and homelessness services within that period.”

    Caroline McAllister, vice convener of housing and communities, added: “Seeing that almost 95% of tenants are satisfied with the standard of their home when they move in is testament to the hard work being put in to improve our existing and new housing stock.

    “As with everything, further improvements can always be made and we will continue to work with tenants to ensure this is the case.”

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