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Engaging tenants for service delivery
Who is it for and what is it about?
Engaging with tenants can be difficult. In this fast paced and increasingly digitalised world, it can be difficult to know how and where to meet tenants where they are, what is the best way to invest time and resources to maximise engagement. How can the obligation in the Charter succeed in real life?
Delegates will be invited to discuss what their organisations are doing, what is working in the wider sector, what are the challenges in tenant engagement and how these are being tackled, and what impact digitalisation is having on how we connect with customers.
Learning Outcomes
• Understand the key role of the Charter, SHR and the Scottish Government in customer engagement
• Discuss the merits of engagement tools used across the country
• Understand the role of tenant scrutiny
• Appreciate what others are doing
• Review what’s best for you
Course Content
• Customer Engagement methods
• What tenant scrutiny is and what it’s not
• Understand what the SHR, the Scottish Government and the Charter expectations are on your organisation
• Look at examples of best practice across UK
• Discuss what would work well within your organisation
Course date: 16/10/25
Delivery: Remote delivery
Trainer: Stuart Eglington
Cost: Member £125 / Non-Member £275
Book your place HERE or email info@share.org.uk
