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Housing associations in a nutshell - the core functions
Who is it for and what is it about?
Our long-standing committee/board induction programme has now been refreshed, updated and condensed to reflect the time pressure committees and boards face, with six previous sessions now condensed into three with additional e-learning resources available to members to supplement their knowledge.
This session offers a practical overview of the key elements involved in delivering a high-quality housing management and maintenance service within a housing organisation.
Participants will explore the legal and regulatory frameworks, including allocations, anti-social behaviour, rent management, health and safety, SHQS, EESSH, and gas safety requirements, while gaining insight into reactive, cyclical, and planned maintenance approaches.
The session also covers the governance role of Committee/Board members in monitoring performance and ensuring service quality. Real-life examples and current good practice will support participants in confidently engaging with housing management and maintenance policies and decision-making.
Course content
• Legal responsibilities and the role of the Scottish Housing Regulator
• Link to strategic objectives
• Allocations and tenancy management
• Rent Management
• Anti-social behaviour and estate management
• SHQS, EESSH, EPCs, and Gas Safety compliance
• Health and safety obligations
• Reactive, cyclical, and planned maintenance approaches
• Governance: The Committee/Board’s role in monitoring performance
• Good practice in housing management and real-world case examples
Learning Outcomes
By the end of the course, participants will be able to:
• Understand what effective housing management and repairs and maintenance services should deliver
• Understand the importance of tenancy management
• Distinguish between reactive, cyclical, and planned maintenance
• Navigate legal and regulatory responsibilities in housing management and maintenance
• Apply quality control and performance monitoring procedures
• Discuss current good practice and real-life examples in housing management
• Ask the right questions and contribute confidently to Committee discussions
Course date: 06/11/25
Delivery: Remote delivery
Trainer: Patricia Gallagher
Cost: Member £125 / Non-Member £275
Book your place HERE or email info@share.org.uk
