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Customer Involvement Officer
Customer Involvement Officer
We are looking for a motivated and experienced Customer Involvement Officer to join our Business Services team.
Contract Terms: 35 hours per week (full time), permanent
Salary: £39, 193 - £43, 038, Grade E4-E1
Location: Inverness or Invergordon with hybrid working (2 to 3 Days a week)
Closing Date: Tuesday 7th October at 5pm
Interview Date: Week Commencing 13th October
About the Role
Are you passionate about empowering communities and amplifying customer voices?
Albyn Housing is seeking a dynamic and driven Customer Involvement Officer to lead our customer engagement and scrutiny activities, ensuring our services reflect the needs and aspirations of the people we serve.
As Customer Involvement Officer, you’ll play a key role in shaping how Albyn listens to, learns from, and acts on customer feedback. You’ll lead the development of scrutiny groups, design inclusive engagement strategies, and work across teams to embed the voice of our customers into service improvement, aligned to our regulatory responsibilities.
This is a fantastic opportunity to make a real impact in a forward-thinking housing association committed to continuous improvement and community empowerment.
This hybrid position offers a mix of office and remote working, along with site visits across the Highlands.
We’re looking for someone with…
- Proven experience in customer engagement, community development, or a housing-related role.
- Strong communication and interpersonal skills, with the ability to engage diverse customer groups.
- Ability to understand customer feedback and satisfaction data to drive continuous improvement across all service delivery channels.
- Knowledge of the Scottish Social Housing Charter and its relevance to customer involvement and scrutiny.
- Commitment to equality, diversity, and inclusion, with experience applying these principles in practice.
About Albyn Housing Society
Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a [Customer Involvement Officer], you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.
Alternative Job Titles you may have had are: Tenant Participation Officer
What we are Offering:
We value our employees and offer many benefits including but not limited to:
- Hybrid working – ‘Hub, Home & Roam’
- Enhanced annual leave entitlement
- Development and training opportunities
- Flexible working hours
- Day one sick pay
- Employee benefit discount scheme
- Company pension scheme
- Access to an employee assistance program available 24/7
- Family friendly policies
How to Apply:
Candidates apply by submitting a completed application form or CV along with a cover letter to recruitment@albynhousing.org.uk, to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.
Application packs can be downloaded from our website, or to have this e-mailed, please contact recruitment@albynhousing.org.uk
For further information, please contact [Chris Ellis] at [chris.ellis@albynhousing.org.uk].
