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Neighbourhood Officer
Unlocking Opportunities & Strengthening Communities: Neighbourhood Officer at Kingdom Group
At Kingdom Group, we’re transforming how we deliver services. We’re committed to creating smarter, simpler, and better solutions for the customers and communities we serve. To make this happen, we’re expanding our Neighbourhood Team and looking for a Neighbourhood Officer to deliver high quality and inclusive housing management service to our social housing customers.
You will maintain positive supportive customer relationships, address concerns and resolving disputes ensuring compliance with legislative and regulatory requirements.
This is an exciting opportunity to join a forward-thinking organisation where your skills will help to maintain homes within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities.
The Role
As a Neighbourhood Officer, you will:
• Work as part of the Neighbourhood Team to provide exceptional customer service and experience.
• Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.
• Provide housing advice and assist with the housing application process where required.
• Support customers with complex and/or vulnerability needs and make reasonable adjustments when required.
• Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery.
• Produce relevant reports for internal and external stakeholders in line with reporting requirement
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.
Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We’re looking for someone who:
• HNC level qualification in a relevant discipline, or equivalent Housing qualification, or equivalent experience
• At least two years relevant experience
• Previous experience in a customer focused role
• Strong digital skills
• Commitment to and engagement with continuous professional development.
• The ability to handle sensitive and emotive issues compassionately and professionally
• The ability to work with challenging behaviour
• Knowledge of Data Protection
• The ability to confidently engage with a wide range of customers
• Knowledge of relevant Housing legislation
• Knowledge of Universal Credit and other benefits
• Knowledge of utility services, charges and procedures
• Knowledge of financial assistance programmes and grant funding schemes
Ready to Apply?
Apply through our website at: www.kingdomhousing.org.uk/jobs
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: 25 October 2026
Interviews: Interviews will be held on 3 November at our Saltire office.
Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or
employeelifecyleteam@kha.scot
Kingdom Group is proud to be an inclusive employer. We welcome applications from everyone and are committed to building a positive and inclusive workforce that reflects the communities we serve.
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
Scottish Charity No: SC00087
