Service Manager – Housing Options, Community Integration and Advice Services

Inverclyde Council

Inverclyde

Service Manager – Housing Options, Community Integration and Advice Services
Inverclyde Council
Grade 12 – £71,283 - £75,643.
37 hours per week
Permanent role
  
This service plays a vital role in supporting vulnerable individuals, families and communities across Inverclyde by preventing homelessness, providing housing support, helping refugees and new residents integrate into communities, and ensuring people can access advice, financial support and essential services. It promotes independence, wellbeing, social inclusion and better life outcomes for those facing challenging circumstances

Our aim is to provide high quality, person-centred support that promotes dignity, choice and positive outcomes while helping people stay connected to their families, communities and support networks.

The service is essential in delivering statutory homelessness duties, reducing poverty and inequalities, supporting community integration, and ensuring people receive the right support at the right time. Through partnership working and early intervention, it helps create safer, more inclusive communities while improving access to housing, health, social care, education, employment and welfare support. The service provides a responsive approach to changing circumstances and emergency situations, ensuring that support remains available when it is needed most.

The Housing Options, Community Integration and Advice Services contributes significantly to wider Health and Social Care Partnership priorities by supporting people within their own communities and promoting early intervention wherever possible.

The service works closely with:

• Homelessness and Advice Servies Team
• Social Work Services
• Community Health Services
• Emergency Services
• Hospital Services
• Third Sector Partners
• Family members and carers

This collaborative approach helps ensure individuals receive the right support at the right time and in the right place. 

About the Role

• Provide strategic and operational leadership for Housing Options, Community Integration and Advice Services within the HSCP. 
• Lead the planning, delivery, performance, governance, workforce and financial management of services that support homelessness prevention, housing support, refugee integration, advice services and community wellbeing. 
• Drive service improvement, innovation and transformation to ensure services meet the needs of Inverclyde residents now and in the future.

Key Responsibilities

Responsibilities will include:

• Lead and develop Homelessness, Temporary Accommodation, Community Integration, Refugee and Advice Services. 
• Ensure compliance with statutory duties, legislation, governance requirements and performance targets.  
• Manage budgets, resources and workforce performance to deliver high-quality, value-for-money services. 
• Develop strong partnerships across housing, health, social care, education, the third sector and community organisations. 
• Lead service redesign, continuous improvement, risk management and emergency planning activity.

Who Are We Looking For?

• An experienced and strategic leader with the ability to manage complex services and drive change. 
• Someone with strong knowledge of homelessness, housing support, community integration, welfare advice and social inclusion agendas. 
• A collaborative leader who can build effective partnerships, manage performance and motivate teams. 
• An individual committed to equality, inclusion, person-centred practice and improving outcomes for vulnerable people and communities
• The ability to make decisions confidently in a fast-paced environment.
• Ability to remain calm and effective under pressure.
• Experience of managing or supervising teams 
• Commitment to delivering excellent outcomes for service users and carers.
• Ability to balance operational priorities while maintaining a focus on quality and continuous improvement.
• Strong organisational and prioritisation skills. 

Why Apply?

This role offers an opportunity to:

• Manage and coordinate an essential frontline service. 
• Make a positive difference to people’s lives every day. 
• Develop management and operational experience. 
• Support workforce development and service improvement. 
• Build relationships across health and social care services. 
• Contribute to strategic priorities within Inverclyde HSCP. 
• Play an important role in helping people remain safe and independent within their own communities.
• Opportunity to lead services that make a significant difference to individuals, families and communities across Inverclyde. 
• Influence strategic priorities, service transformation and innovation across the HSCP. 
• Work with a wide range of partners to tackle homelessness, poverty, inequality and community integration challenges. 

What Success Will Look Like

By the end of your first year in post, you will have:

• Developed strong relationships across partner services.
• Contributed to improvements in service quality and performance.
• Supported and developed staff through effective management and supervision.
• Managed operational challenges and service demands effectively.
• Helped ensure individuals receive high quality care and support.
• Contributed to positive outcomes for local people and communities.
• High-performing, compliant and financially sustainable services that achieve agreed outcomes and targets. 
• Reduced homelessness, improved housing stability and stronger support for refugees, asylum seekers and local communities. 
• Improved access to advice, welfare support and early intervention services that reduce poverty and inequality. 
• A motivated workforce, strong partnerships and a culture of continuous improvement that delivers positive outcomes for Inverclyde residents.

What You Will Gain

This role offers a valuable opportunity to develop management, coordination and operational skills within a critical frontline service.

The successful candidate will gain experience in:

• Managing and supporting staff teams
• Managing day-to-day service delivery and operational pressures
• Workforce planning and resource management
• Service improvement and quality assurance
• Partnership working across health and social care services
• Decision-making within a fast-paced environment
• Governance, regulatory requirements and professional standards

The postholder will receive regular support from the Head of Service and have access to learning and development opportunities to support career progression.

This role provides an excellent foundation for progression into senior operational and management roles within the Health and Social Care Partnership.

Please apply via Inverclyde Council Jobs | myjobscotland

The closing date for applications for this post is 30 October 2026