Advice Direct Scotland

Consumer organisations in Scotland are sounding the alarm over a looming crisis that could leave thousands of households without heating or hot water as outdated energy meters are phased out in the coming weeks.

British households will see a modest drop in energy costs this summer after Ofgem announced a 7% cut to the energy price cap, reducing average annual bills by £129 to £1,720. While this decline, driven primarily by falling wholesale gas prices, is a welcome reprieve for consumers, it has

A Scottish landlord fears his tenants could be left in the dark after repeated delays to replace an ageing meter ahead of a national switch-off. David Bateman, a retired schoolteacher from Edinburgh, has tried five times to get an obsolete Radio Teleswitch Service (RTS) meter swapped for a smart dev

Experts from Advice Direct Scotland – the country’s official advice service on heat networks – visited Hillcrest in Edinburgh.

Scots struggling to pay their council tax bills have been urged not to delay seeking help, as local authorities tighten their rules on recovering missed payments. Advice Direct Scotland, which runs the free moneyadvice.scot service, said stricter recovery policies are likely to have the biggest impa

A Scottish mother spent £700 fixing her kitchen after being forced to install a smart meter ahead of the nationwide switch-off of old systems, a charity has revealed. Christina Milligan said she felt “aggressively” pressured by her energy supplier, who warned that her Radio Teleswi

Almost half of Scots are worried about being able to afford their household energy bills over the coming year, according to a poll published ahead of the latest Ofgem price cap rise. The Survation poll, conducted for Advice Direct Scotland, found that 46% of people are concerned about their ability

The energy price cap is to increase by 6.4% over the period covering April to June 2025, Ofgem has announced today.

Rogue traders selling substandard insulation services have scammed households in Scotland out of more than £10,000 a week, with many preying on older customers, a charity has warned.

Charities have welcomed the Scottish Government’s decision to reinstate an energy support payment for all pensioners, describing the move as a "huge relief" for older people. Social justice secretary Shirley-Anne Somerville confirmed yesterday that on the roll-out of the new benefit next winte

The energy price cap is set to increase by 1.2% starting in January, energy regulator Ofgem confirmed today.

Scottish benefits claimants are being reminded to take action as a key date approaches for the switch to Universal Credit. Advice Direct Scotland, which runs the national advice service advice.scot, said that households should prepare for changes as the Department for Work and Pensions (DWP) continu

Charities are warning of another difficult winter on the horizon for many Scottish households after Ofgem confirmed that the typical household's annual energy bill will rise by £149 in October.

A predicted rise in the cost of energy bills in October will come as a shock to households still struggling with debts built up last winter, Scotland’s national advice service has said.

Scots have been urged to be on their guard against cowboy firms trying to cash in on home insulation scams by falsely claiming they have ties to consumer watchdogs.