Advice Direct Scotland

Scottish households with ageing energy meters are facing confusion and uncertainty as the signal which controls them starts to be turned off today. The Radio Teleswitch Service (RTS) is being phased out gradually rather than being suddenly discontinued overnight, after the UK government stepped in a

Scottish households are being urged to submit meter readings to their energy supplier as the newly lowered Ofgem price cap comes into force. Advice Direct Scotland, which runs the national energy advice service energyadvice.scot, is reminding consumers to act before midnight on 30 June to avoid bein

The UK Government, energy regulator Ofgem, and energy suppliers have confirmed a phased approach to the switch-off of the Radio Teleswitch Service (RTS), easing concerns that thousands of households across Scotland could lose access to hot water and heating at the end of June.

Scotland’s official heat network advice organisation has received a major endorsement from one of Europe’s leading energy providers. Charity Advice Direct Scotland is now officially listed as a trusted contact on Vattenfall’s website, marking a significant milestone in its mission

Consumer organisations in Scotland are sounding the alarm over a looming crisis that could leave thousands of households without heating or hot water as outdated energy meters are phased out in the coming weeks.

British households will see a modest drop in energy costs this summer after Ofgem announced a 7% cut to the energy price cap, reducing average annual bills by £129 to £1,720. While this decline, driven primarily by falling wholesale gas prices, is a welcome reprieve for consumers, it has

A Scottish landlord fears his tenants could be left in the dark after repeated delays to replace an ageing meter ahead of a national switch-off. David Bateman, a retired schoolteacher from Edinburgh, has tried five times to get an obsolete Radio Teleswitch Service (RTS) meter swapped for a smart dev

Experts from Advice Direct Scotland – the country’s official advice service on heat networks – visited Hillcrest in Edinburgh.

Scots struggling to pay their council tax bills have been urged not to delay seeking help, as local authorities tighten their rules on recovering missed payments. Advice Direct Scotland, which runs the free moneyadvice.scot service, said stricter recovery policies are likely to have the biggest impa

A Scottish mother spent £700 fixing her kitchen after being forced to install a smart meter ahead of the nationwide switch-off of old systems, a charity has revealed. Christina Milligan said she felt “aggressively” pressured by her energy supplier, who warned that her Radio Teleswi

Almost half of Scots are worried about being able to afford their household energy bills over the coming year, according to a poll published ahead of the latest Ofgem price cap rise. The Survation poll, conducted for Advice Direct Scotland, found that 46% of people are concerned about their ability

The energy price cap is to increase by 6.4% over the period covering April to June 2025, Ofgem has announced today.

Rogue traders selling substandard insulation services have scammed households in Scotland out of more than £10,000 a week, with many preying on older customers, a charity has warned.

Charities have welcomed the Scottish Government’s decision to reinstate an energy support payment for all pensioners, describing the move as a "huge relief" for older people. Social justice secretary Shirley-Anne Somerville confirmed yesterday that on the roll-out of the new benefit next winte

The energy price cap is set to increase by 1.2% starting in January, energy regulator Ofgem confirmed today.