Advice Direct Scotland

Households will see a rise in gas and electricity prices after regulator Ofgem outlined its next price cap.

A series of pilot projects aimed at finding new ways of preventing people from becoming homeless in Scotland have been given the green light.

Thousands of households across Inverclyde can receive up to £200 off their heating bills this winter, following the launch of a new fund.

Property factors across Scotland are facing mounting accusations of overcharging, mismanagement and opacity, which suggests the possibility of systemic abuse of homeowners’ trust and money.

Ofgem has announced a major plan to tackle the £4.4 billion of energy debt built up during the energy crisis, including a new Debt Relief Scheme that could write off up to £500 million and help around 195,000 households across the UK.

Working-age households in Inverclyde facing fuel poverty this winter can apply for financial support from a new fund. The Heating Support Fund will give one-off grants of up to £200 to help people with their heating bills during the colder months.

More than 11,000 applications from Scots for a new benefit worth up to £441 a month have been processed since it opened, new figures reveal. The Pension Age Disability Payment, administered by Social Security Scotland, is a replacement for Attendance Allowance. It provides money to suppor

A tough winter is in store for thousands of Scottish households after Ofgem confirmed that the energy price cap is due to rise again in October, Scottish charities have warned.

New smart meter standards and more compensation for customers facing long wait times for installations or repairs are set to be introduced next year, under plans put forward by Ofgem. In March this year, the energy regulator announced plans to review its Guaranteed Standards of Performance (GSoPs).

A fund for pilot projects to help people stay in their homes has been launched by housing secretary Màiri McAllan. Managed by Advice Direct Scotland, the £4 million fund will support organisations to pilot new 'ask and act' measures. These duties, as part of the Housing (Scotland) Bill

Scots are being targeted by scam text messages claiming that they are about to miss out on help with their heating bills, according to a leading charity. Advice Direct Scotland, which runs the national consumer advice service consumeradvice.scot, said anyone receiving such a message should delete it

Heat networks, which deliver warmth to entire buildings or estates from a central source, are fast becoming a key part of the UK’s energy transition. Advice Direct Scotland says housing associations and local authorities can be champions of cleaner, more efficient heating with the right s

Scottish households with ageing energy meters are facing confusion and uncertainty as the signal which controls them starts to be turned off today. The Radio Teleswitch Service (RTS) is being phased out gradually rather than being suddenly discontinued overnight, after the UK government stepped in a

Scottish households are being urged to submit meter readings to their energy supplier as the newly lowered Ofgem price cap comes into force. Advice Direct Scotland, which runs the national energy advice service energyadvice.scot, is reminding consumers to act before midnight on 30 June to avoid bein

The UK Government, energy regulator Ofgem, and energy suppliers have confirmed a phased approach to the switch-off of the Radio Teleswitch Service (RTS), easing concerns that thousands of households across Scotland could lose access to hot water and heating at the end of June.