Advice Direct Scotland

Working-age households in Inverclyde facing fuel poverty this winter can apply for financial support from a new fund. The Heating Support Fund will give one-off grants of up to £200 to help people with their heating bills during the colder months.

More than 11,000 applications from Scots for a new benefit worth up to £441 a month have been processed since it opened, new figures reveal. The Pension Age Disability Payment, administered by Social Security Scotland, is a replacement for Attendance Allowance. It provides money to suppor

A tough winter is in store for thousands of Scottish households after Ofgem confirmed that the energy price cap is due to rise again in October, Scottish charities have warned.

New smart meter standards and more compensation for customers facing long wait times for installations or repairs are set to be introduced next year, under plans put forward by Ofgem. In March this year, the energy regulator announced plans to review its Guaranteed Standards of Performance (GSoPs).

A fund for pilot projects to help people stay in their homes has been launched by housing secretary Màiri McAllan. Managed by Advice Direct Scotland, the £4 million fund will support organisations to pilot new 'ask and act' measures. These duties, as part of the Housing (Scotland) Bill

Scots are being targeted by scam text messages claiming that they are about to miss out on help with their heating bills, according to a leading charity. Advice Direct Scotland, which runs the national consumer advice service consumeradvice.scot, said anyone receiving such a message should delete it

Heat networks, which deliver warmth to entire buildings or estates from a central source, are fast becoming a key part of the UK’s energy transition. Advice Direct Scotland says housing associations and local authorities can be champions of cleaner, more efficient heating with the right s

Scottish households with ageing energy meters are facing confusion and uncertainty as the signal which controls them starts to be turned off today. The Radio Teleswitch Service (RTS) is being phased out gradually rather than being suddenly discontinued overnight, after the UK government stepped in a

Scottish households are being urged to submit meter readings to their energy supplier as the newly lowered Ofgem price cap comes into force. Advice Direct Scotland, which runs the national energy advice service energyadvice.scot, is reminding consumers to act before midnight on 30 June to avoid bein

The UK Government, energy regulator Ofgem, and energy suppliers have confirmed a phased approach to the switch-off of the Radio Teleswitch Service (RTS), easing concerns that thousands of households across Scotland could lose access to hot water and heating at the end of June.

Scotland’s official heat network advice organisation has received a major endorsement from one of Europe’s leading energy providers. Charity Advice Direct Scotland is now officially listed as a trusted contact on Vattenfall’s website, marking a significant milestone in its mission

Consumer organisations in Scotland are sounding the alarm over a looming crisis that could leave thousands of households without heating or hot water as outdated energy meters are phased out in the coming weeks.

British households will see a modest drop in energy costs this summer after Ofgem announced a 7% cut to the energy price cap, reducing average annual bills by £129 to £1,720. While this decline, driven primarily by falling wholesale gas prices, is a welcome reprieve for consumers, it has

A Scottish landlord fears his tenants could be left in the dark after repeated delays to replace an ageing meter ahead of a national switch-off. David Bateman, a retired schoolteacher from Edinburgh, has tried five times to get an obsolete Radio Teleswitch Service (RTS) meter swapped for a smart dev

Experts from Advice Direct Scotland – the country’s official advice service on heat networks – visited Hillcrest in Edinburgh.