Consumer Scotland

Consumer Scotland has called for urgent, coordinated action across governments, regulators, local authorities, and industry to safeguard consumers during the shift to greener home heating.

Consumer organisations in Scotland are sounding the alarm over a looming crisis that could leave thousands of households without heating or hot water as outdated energy meters are phased out in the coming weeks.

British households will see a modest drop in energy costs this summer after Ofgem announced a 7% cut to the energy price cap, reducing average annual bills by £129 to £1,720. While this decline, driven primarily by falling wholesale gas prices, is a welcome reprieve for consumers, it has

A growing number of households in Scotland are struggling with energy debt, according to new research published by Consumer Scotland.

Scottish households and small businesses on heat networks are set to have access to dedicated advice and support for the first time from this week, marking the first steps towards wider regulation of the sector, due to come into effect in January 2026. From 1 April 2025 customers on a heat network i

The energy price cap is to increase by 6.4% over the period covering April to June 2025, Ofgem has announced today.

Action is needed to improve energy support for the terminally ill, disabled people and those with severe health conditions, Scotland’s statutory consumer body has said. Consumer Scotland research has shown these individuals often have higher energy expenditure because of the cost of running es

The energy price cap is set to increase by 1.2% starting in January, energy regulator Ofgem confirmed today.

The Competition and Markets Authority (CMA) has published its response to Consumer Scotland’s call for information as part of a review of consumer protection frameworks in the market for energy efficiency and low carbon heating products.

Energy suppliers and other stakeholders have committed to working together to replace 800,000 Radio Teleswitch (RTS) meters across the United Kingdom before the service is switched off next summer. 

Scotland’s statutory body for consumers has launched an investigation into consumer protections in the market for energy efficiency and low carbon heating products.

Energy debt is becoming an increasing issue of concern for people in Scotland with nearly half of affected households not confident they can clear debts or arrears, new analysis has revealed. The latest Energy Affordability Tracker from Consumer Scotland shows the impact of increasing energy de

CIH Scotland, the Federation of Small Businesses (FSB) in Scotland and Consumer Scotland have issued their responses to key government consultations on two key areas linked to the statutory target to meet net zero by 2045. The Heat in Buildings Bill, expected to be introduced later this year, would

Social landlords will have a "critical" role in driving demand for heat networks and can provide a "leading voice" in how we transform communities, Patrick Harvie has told Scottish Housing News after the zero carbon buildings minister published a consultation on updated energy efficiency s

Gillian Martin MSP, the Scottish Government’s minister for energy and environment, and Consumer Scotland chief executive Sam Ghibaldan have urged the UK Government ahead of its Autumn Statement to support action to tackle fuel poverty in Scotland. In a letter to Amanda Solloway MP, minist