Kevin Stewart launches the tenant scrutiny guide at the Housing Festival 2017 A best practice guide to embedding tenant scrutiny in social housing has been officially launched by Scottish Government minister for local government and housing Kevin Stewart.
Kingdom Housing Association has launched a Scrutiny Panel which includes seven tenant members to monitor the operations of the association and to suggest how improvements might be made. Max Scotto, Kingdom's tenant participation officer, said: “The panel consists of a group of tenants who have vol
Hillcrest's Tenant Inspectors Cairn Housing Association welcomed ten of Hillcrest’s Tenant Inspectors to its Edinburgh headquarters to learn about the innovative Cairn contact centre.
Council tenants in North Lanarkshire can inform, get involved and help improve housing services by commenting on a new draft strategy for Tenant Participation. North Lanarkshire Council’s five year plan - 'Inform, Involve, Improve' - puts tenants and customers at the heart of service delivery and
A concerted push towards tenant engagement in day-to-day activity across developments run by a housing and care provider has yielded impressive early results. Findings taken throughout the year by Bield show that across its 140 developments, greater efforts to involve tenants has led to a cultural c
A group of tenants whose job it is to scrutinise the work of Thenue Housing Association has triumphed in a top award. The association’s Resident Empowerment Scrutiny Team (REST) - set up just 18 months ago - was named at the weekend as one of the winners in the TIS National Excellence Awards.
Housing convener David McBride, vice convener Lawrence O’Neill, representatives of West Dunbartonshire Council, representative of TPAS and members of West Dunbartonshire Tenants and Residents Organisation West Dunbartonshire Council has received an award in recognition of its commitment to involvi
Maryhill Housing Association has put the emphasis firmly on scrutiny of its work by the tenants it serves. The association has completed its first ever ‘Tenant Scrutiny Project’ which has examined the way the organisation conducts itself.
Tenant scrutiny is increasingly a ‘talking point’ for housing in Scotland with the country having its own unique history in respect of the development of tenant engagement, tenant involvement and tenant participation. The Scottish Social Housing Charter, the regulatory regime and existing requir
A group of tenants tasked with scrutinising the work of Thenue Housing Association is in the running for a major award. The association’s Resident Empowerment Scrutiny Team (REST) - set up just 18 months ago - has been shortlisted for the TIS National Excellence Awards.
A group of ng homes tenants are ensuring their landlord delivers the best possible services to its customers and also highlighting where improvements need to be made. Tenants Scrutiny Panels are made up of tenants whose aim is to have greater transparency in how Housing Associations operate and to h