England: Ombudsman and Regulator reaffirm Memorandum of Understanding commitments

England’s Housing Ombudsman and Regulator of Social Housing have reviewed the Memorandum of Understanding (MoU) between the two organisations.
Both organisations said they are content that the document remains relevant and will work closely together as they regularly review it.
The review follows the signing of the MoU a year ago.
The Memorandum includes commitments to the following:
- Complementary approaches - Both bodies will strive to achieve a compatible approach while respecting their independent roles.
- Early communication - They will engage in early-stage communication on issues with potentially significant implications for each other.
- Signposting - Enquirers will be directed to the appropriate organisation, with clear explanations provided.
- Regular meetings - Regular communication, including meetings at various levels of seniority, will be maintained to discuss mutual interests and stakeholder engagement.
- Promoting understanding - Efforts will be made to promote understanding of their respective roles among residents and landlords.
- Consistent communication - Consistency will be ensured in how they communicate about each other’s roles.