Housing Ombudsman

An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services. The review, called a wider order, was made using new powers that require landlords to take steps to prevent future service failure by improving its policy

A social landlord in England left a child’s bedroom window boarded up for four years while another landlord continually put off repairs for years due to incoming major works, which left a vulnerable child in a cold home, the Housing Ombudsman has revealed.

The Housing Ombudsman has launched a special investigation into Lewisham Council following a high maladministration rate, including a significant number of severe maladministration findings, and some compliance issues. The Ombudsman has the powers to do this under paragraph 49 of the Housing Ombudsm

The level at which social landlords in England are failing to comply with the Housing Ombudsman’s Complaint Handling Failure Orders (CHFO) has reached the highest level ever recorded, the watchdog has found.

Repair systems and patch sizes are amongst the changes being made by A2Dominion following an order by the Housing Ombudsman. The Housing Ombudsman ordered an independent review of A2Dominion’s response to leaks, damp and mould following several severe maladministration findings that have made

The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector in England.

Sanctuary Group has undertaken a review of nearly 4,000 homes in England following a wider order from the Housing Ombudsman. The order for an independent review of policy and practice was made after the Ombudsman made 2 severe maladministration findings for similar issues handling leaks, damp and mo

An independent review ordered by England's Housing Ombudsman into how Orbit Group has handled damp and mould has made 15 recommendations to the landlord.

One of the largest providers of affordable housing and care in England has been ordered to pay almost £15,000 in compensation following a number of failings including vulnerable children living in damp and mould for three years and another resident with fungi growing in one of the bedrooms.

Residents of an English local authority have been awarded £40,000 after they were left in dire damp and mould conditions.

The Housing Ombudsman has made six findings of severe maladministration for Birmingham City Council for how it handled leaks and damp and mould, as well as the associated complaint handling.

The Housing Ombudsman has released its special investigation report into Hammersmith and Fulham Council, finding that failures throughout a number of cases left residents “feeling anything but secure in their homes” and causing wellbeing and financial consequences for those residents.

The Housing Ombudsman found severe maladministration by One Housing Group in its record-keeping following the landlord’s failure to address repair issues, lack of clear service charge information, and mishandling of resident complaints, resulting in distress and inconvenience for the resident.

England's Housing Ombudsman has called for a Royal Commission to create a long-term plan for social housing after finding that current approaches for the sector are not working for residents with a vulnerability. The watchdog has used its latest Spotlight report on attitudes, respect

England's Housing Ombudsman has found severe maladministration in four cases involving Croydon Council, urging the landlord to use these as a springboard to deliver better services.