Housing Ombudsman

Registered housing provider Plexus has made significant changes to how it prepares properties between tenancies after England's Housing Ombudsman found severe maladministration in how it handled a complaint about damp, leaks, and mould.

England's Housing Ombudsman has published its Business Plan for 2026-27 following feedback from the sector. In recent years, the Ombudsman has made significant improvements to both its determination outputs and efficiencies, despite an ongoing freeze to its membership fee.

The Housing Ombudsman in England has published new compensation guidance setting out the key principles for a fair approach to compensation awards, which aim to make clear expectations and encourage consistency. Effective from 1 April 2026, the guidance follows engagement with landlords about their

England's Housing Ombudsman has followed the commencement of Awaab’s Law with a new severe maladministration report that focuses on damp and mould. 

The UK Government is to press ahead with a phased introduction of Social Tenant Access to Information Requirements (STAIRS), which will introduce new rules on openness and transparency for private registered providers of social housing in England.

The Housing Ombudsman has published its latest ‘learning from severe maladministration’ report. This focuses on complaints about subsidence, adaptations, and rent accounts.  The organisation is calling these types of complaints ‘silent’ severe maladministration cases. Wh

England's Housing Ombudsman and Regulator of Social Housing have reviewed the Memorandum of Understanding (MoU) between the two organisations.

The Housing Ombudsman has published its latest ‘learning from severe maladministration’ report, which focuses on complaints about windows from tenants across England.

The Housing Ombudsman has published its latest learning from severe maladministration report, focusing on how landlords have handled antisocial behaviour ASB complaints and highlighting seven key areas the Ombudsman is seeing severe maladministration in ASB. These include previously highlighted area

The Secretary of State has approved a further extension of Richard Blakeway as England's Housing Ombudsman until the end of July 2026. The extension comes at a time of change for the housing sector. This includes the Renters Rights’ Bill and the potential for an extension of the organisation's

The Housing Ombudsman has issued a stark warning about the state of England’s social housing in its latest Spotlight report.

The Housing Ombudsman has produced its latest ‘learning from severe maladministration’ report, focusing on emergency repairs.

London-based housing provider Housing for Women has made significant reforms to its rent arrears and complaints management procedures after a resident was mistakenly informed she owed more than £10,000 in unpaid rent. The error led to severe emotional distress and nearly resulted in the reside

Housing associations in England should use safety complaints as an "early warning sign" to prevent wider failings, according to a watchdog. The Housing Ombudsman has released its monthly ‘learning from severe maladministration’ report, focusing on the ‘Big 6’ building safety

The Housing Ombudsman has provided the latest in its resources to help landlords prepare for Awaab’s Law, with its ‘learning from severe maladministration’ report focusing on inspections and knowledge and information management within damp and mould complaints.