Housing Ombudsman

1-15 of 26 Articles
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Sanctuary Group has undertaken a review of nearly 4,000 homes in England following a wider order from the Housing Ombudsman. The order for an independent review of policy and practice was made after the Ombudsman made 2 severe maladministration findings for similar issues handling leaks, damp and mo

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One of the largest providers of affordable housing and care in England has been ordered to pay almost £15,000 in compensation following a number of failings including vulnerable children living in damp and mould for three years and another resident with fungi growing in one of the bedrooms.

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The Housing Ombudsman found severe maladministration by One Housing Group in its record-keeping following the landlord’s failure to address repair issues, lack of clear service charge information, and mishandling of resident complaints, resulting in distress and inconvenience for the resident.

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A housing association tenant took his own life after following long-running mental health issues and a nine-month noise nuisance complaint, it has been revealed. The Housing Ombudsman has determined that Clarion’s lack of consideration of the resident’s vulnerability when handl

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The Housing Ombudsman has found severe maladministration in how Newham Council handled a damp and mould case, taking the local authority more than three years to resolve the issue and repeatedly not keeping the resident updated on repairs. The landlord has now been ordered to pay £5,400 in com

1-15 of 26 Articles