Housing Ombudsman

Up to 160,000 social homes in England are impacted by damp and mould with around 8,000 of those posing a "serious and immediate risk to health”, the Regulator of Social Housing (RSH) has estimated.

A housing association in England has provided its staff with "empathy training" after it was revealed that a leak coming into a resident’s bedroom from the property above caused her to sleep in her living room for more than 18 months. PA Housing, which manages more than 23,000 homes

An English housing association has been rapped by the Housing Ombudsman over failings in handling a resident’s complaint about damp and mould caused by rotten window frames and her request for compensation due to damaged belongings. The woman, a tenant of Onward Homes in Manchester, had been r

The Housing Ombudsman has issued a special report on Clarion following concerns about the UK’s largest housing association's response to complaints about damp and mould and pest control. The Ombudsman said it used its powers to conduct a further investigation beyond an initial complaint t

Cumulative failings by a housing association in responding to a resident’s request for a transfer after experiencing domestic violence have resulted in a finding of severe maladministration by the Housing Ombudsman.