Housing Ombudsman

The Housing Ombudsman found severe maladministration by One Housing Group in its record-keeping following the landlord’s failure to address repair issues, lack of clear service charge information, and mishandling of resident complaints, resulting in distress and inconvenience for the resident.

England's Housing Ombudsman has called for a Royal Commission to create a long-term plan for social housing after finding that current approaches for the sector are not working for residents with a vulnerability. The watchdog has used its latest Spotlight report on attitudes, respect

England's Housing Ombudsman has found severe maladministration in four cases involving Croydon Council, urging the landlord to use these as a springboard to deliver better services.

The Housing Ombudsman has ordered the English housing association Clarion to pay £10,800 in compensation to households after it made four findings of severe maladministration across three cases.

England's Housing Ombudsman has launched special investigations into three London landlords after casework showed all had struggled with damp and mould, repairs, and complaint handling.

A housing association tenant took his own life after following long-running mental health issues and a nine-month noise nuisance complaint, it has been revealed. The Housing Ombudsman has determined that Clarion’s lack of consideration of the resident’s vulnerability when handl

South of England housing association Abri Group has been ordered to pay over £9,000 in compensation after two separate findings of severe maladministration from the Housing Ombudsman.

Sanctuary Housing has been ordered to pay over £5,600 in compensation for leaving a resident and her child living in damp and mould for years and then failing to provide proper redress for the situation.

The Housing Ombudsman has found severe maladministration in how Newham Council handled a damp and mould case, taking the local authority more than three years to resolve the issue and repeatedly not keeping the resident updated on repairs. The landlord has now been ordered to pay £5,400 in com

The chief executive of a housing association in England has been ordered to apologise directly to a resident after her noise nuisance complaints were ignored or not acted effectively on for nearly two years.

A local authority in England has been criticised by the housing regulator for complaint handling failures which left a resident and her two vulnerable children in a home with damp and mould.

A local authority in England has been ordered to pay almost £13,000 to a resident after delays in providing disability adaptations meant the resident was forced to undertake them himself. The Housing Ombudsman has found severe maladministration for Waverley Borough Council after it unreas

England's Housing Ombudsman has made a severe maladministration finding against a London council after it didn’t act effectively enough and mishandled the repairs over damp and mould.

Social landlord L&Q has been ordered to pay £142,000 in compensation after the Housing Ombudsman found there to be a "prolonged period of decline" at the social landlord.

A special investigation into Rochdale Boroughwide Housing (RBH), the English landlord at the centre of Awaab Ishak's death as a result of mould in his home, has uncovered a pattern of exclusion and marginalisation of tenants based on identities perceived as different. The Housing Ombudsman said