Housing Ombudsman

An English housing association has been rapped by the Housing Ombudsman over failings in handling a resident’s complaint about damp and mould caused by rotten window frames and her request for compensation due to damaged belongings. The woman, a tenant of Onward Homes in Manchester, had been r

The Housing Ombudsman has issued a special report on Clarion following concerns about the UK’s largest housing association's response to complaints about damp and mould and pest control. The Ombudsman said it used its powers to conduct a further investigation beyond an initial complaint t

Cumulative failings by a housing association in responding to a resident’s request for a transfer after experiencing domestic violence have resulted in a finding of severe maladministration by the Housing Ombudsman.