Housing Ombudsman

1-15 of 35 Articles
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England's Housing Ombudsman has released a special report into housing association GreenSquareAccord, highlighting issues in its handling of complaints and repairs. The Ombudsman's investigation revealed a 93% maladministration rate for complaint handling and 79% for property condition, significantl

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The Housing Ombudsman in England has launched a special investigation into Wandle Housing Association following its maladministration rate being at 89%, comparatively high for the size of the landlord.  During the process, the Ombudsman will engage with landlord staff and residents to understan

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An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services. The review, called a wider order, was made using new powers that require landlords to take steps to prevent future service failure by improving its policy

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A social landlord in England left a child’s bedroom window boarded up for four years while another landlord continually put off repairs for years due to incoming major works, which left a vulnerable child in a cold home, the Housing Ombudsman has revealed.

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Repair systems and patch sizes are amongst the changes being made by A2Dominion following an order by the Housing Ombudsman. The Housing Ombudsman ordered an independent review of A2Dominion’s response to leaks, damp and mould following several severe maladministration findings that have made

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Sanctuary Group has undertaken a review of nearly 4,000 homes in England following a wider order from the Housing Ombudsman. The order for an independent review of policy and practice was made after the Ombudsman made 2 severe maladministration findings for similar issues handling leaks, damp and mo

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One of the largest providers of affordable housing and care in England has been ordered to pay almost £15,000 in compensation following a number of failings including vulnerable children living in damp and mould for three years and another resident with fungi growing in one of the bedrooms.

1-15 of 35 Articles