The process involved the assessor speaking with Knowes staff, its customers and partners to truly understand how the Association is performing.

The award shows that Knowes is committed to always delivering the highest level of standard and provides assurance that its services are delivered in a manner that is both effective and aligned with recognised best practice.

The award of Compliance Plus recognises areas where Knowes’ performance exceeds the core requirements of its standard, reflecting the consistent commitment of its teams to delivering high-quality services and achieving positive outcomes for customers.

Hugh, lead CSE assessor, said: “Congratulations on achieving the Customer Service Excellence standard once again. This accomplishment reflects your continued commitment to delivering outstanding service, maintaining high standards, and consistently putting customers at the heart of everything you do.

“Your dedication, teamwork, and focus on improvement are truly commendable, and this recognition is a well-deserved testament to your hard work. Keep up the excellent work and momentum moving forward.”

A spokesperson for Knowes Housing Association said: “We are immensely proud to have achieved this reaccreditation and remain committed to maintaining these standards.”