New community focussed website for Prospect
The new site is fully mobile friendly, automatically adjusting so it can be viewed on any device including smartphones.
Brendan Fowler, Prospect’s director, said tenants were involved throughout the project.
He added: “Right from the start, the tenants we spoke to were clear that they wanted a modern, attractive site that had a community focus and provided online services for tenants. We have delivered this. As well as plenty of community information, the website allows tenants to access their rent account and repairs history, pay their rent, log a repair, and change their household details. We will be introducing additional online services later this year.
“It also contains short videos that demonstrate common tasks such as re-setting a trip switch and unblocking a sink.”
The website was designed by tictoc, and the online services are delivered through Civica Housing’s Tenant Portal.