New Scottish Social Housing Charter published
Available on the Scottish Government website, the revised Charter was approved by the Scottish Parliament on February 8 and takes effect from April 1.
The Charter was introduced as part of the Housing (Scotland) Act 2010 and was developed to set out the standards and outcomes that all social landlords should aim to achieve when performing their housing activities.
The first Charter came into effect on 1 April 2012 and was revised during 2016.
The next review of the Charter will take place during 2021.
Speaking at the recent CIH Housing Festival in Glasgow, minister for local government and housing, Kevin Stewart MSP, said: “The success of the Charter has been recognised both here and internationally as key to improving the standard of services and is recognised good practice in tenant engagement and service delivery.”
Anne Cook, from the Scottish Government’s social housing team, added: “There was overwhelming support for the Charter when we met tenants, landlords and other interested stakeholders at events across the country and from the responses received during the formal consultation.
“The modest revisions to the Charter will encourage landlords to continue building on the improvements they have made so far delivering the high quality services that tenants and other customers want and expect.”