North Ayrshire Council launches new online account for residents

North Ayrshire Council launches new online account for residents

North Ayrshire Council has launched a new online customer account service to ensure residents can access the services they need as quickly and simply as possible.

Since the start of Covid-19, there has been a significant increase in the number of people accessing the council’s online services, whether it’s to pay a bill or report a fault.

And the launch of the new MyNAC service will make it even easier for residents to access the information and support they need.

Councillor Christina Larsen, cabinet member for Finance and Procurement, said: “We recognise that our digital services are key to supporting the shift to online transactions the new MyNAC account helps make things easier for our residents.

“We understand that we must continue to adapt to the changing needs of our residents, businesses, and our workforce, and the new MyNAC account will really be a game-changer for residents who prefer to interact with us online.

“However, we know that there are many residents prefer in-person or over-the-phone contact. These interactions are still very much available – we know that finding this balance is key.”

The pandemic changed the way people accessed goods or services and more than 60% of council customers are now using digital as their channel of choice to access Council services.

The new MyNAC online customer account, with improved functionality, uses the secure national MyAccount for signing in and offers a completely streamlined customer experience.

With Council Tax, housing and payments information all in one place, it brings council services together so that residents can multi-task, making payments and tracking progress on the go.

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