North Ayrshire Council tenant satisfaction survey set to get underway
North Ayrshire Council tenants will be asked to share their thoughts on the service in the coming weeks.
The feedback received during the Tenant Satisfaction Survey will help drive improvements within North Ayrshire Council’s Housing Service.
The last survey, conducted in 2018, showed that 93% of tenants were either satisfied or very satisfied with the council as a landlord – up from 88% in 2016.
The consultation with tenants is being undertaken as part of our ongoing efforts to help us improve our service and ensure tenants are directly involved in the decisions which affect their home, their tenancy, and the community they live in.
IBP Strategy and Research have been appointed to conduct the Tenant Satisfaction Survey.
Previously, the survey was conducted on a face-to-face basis but due to the continued restrictions brought about by COVID-19, the survey will be conducted by telephone and 1,500 telephone surveys will take place in July and August.
Independent researchers from IBP will contact tenants over the next six weeks or so to ask them to give their views, in a short interview lasting approximately 20 minutes.
Councillor Jim Montgomerie, cabinet member for Green New Deal and Sustainability, said: “We are continually striving to improve the service we offer to our thousands of tenants and the satisfaction survey shows the areas that are working well and the others that need our attention.
“We may not always get everything right but the figures from the last survey show that we are definitely on the right track with 93 per cent of tenants either satisfied or very satisfied with the council as a landlord.
“Since our last survey was carried out, a number of improvements were put in place across a wide range of Housing Services, and we look forward to getting tenants’ thoughts on how our services should continue to evolve to meet their needs.”
Results of the last survey conducted three years ago also showed that 92% of tenants feel the rent for their property represents good value for money and 92% of respondents were very or fairly satisfied with the management of neighbourhoods.