Available to both tenants and owners, the portal delivers a new level of accessibility and is already proving popular. It is part of an ongoing drive to enhance and improve how Thenue communicates with its customers.

The portal offers round-the-clock access to do a variety of things, including: 

• View a rent balance
• Report non-emergency repairs
• View any upcoming inspections
• Check a current balance and conveniently pay rent
• View and update household information
• Report issues around anti-social behaviour
• Make a complaint or comment
• View any relevant documents such as letters, tenancy agreements and certificates 

Thenue has produced an animated video to help people understand and embrace the concept of the portal.

The housing association said this week it was “another digital advance” which makes life easier for customers.

Alex McGuire, interim chief executive of Thenue, said: “We are delighted to launch our customer portal. It is another step forward in improving the way we communicate with customers.

“While the portal is an important digital advance we never lose sight of the fact that some customers prefer face-to-face contact with our staff and that commitment from Thenue remains unchanged.

“Importantly, Thenue staff will be available and on hand to assist any customers who need it to set up and use the portal.”