Top performance for Queens Cross
Queens Cross Housing Association has seen top annual performance against peers in repairs and void management, according to insight from social housing sector data and analysis provider HouseMark.
HouseMark’s annual cost and resource benchmarking results for 2015-16 show a marked improvement in costs and performance across the Association. Notable results include coming top against peers in average costs for void repairs per property (£1,090.75) and performing in the upper quartile of re-let times (14.15 days) and rent lost through empty properties (0.39%).
This is the fifth year of the Association’s membership of HouseMark, which has provided staff with the tools they need to drive service efficiency and improvements, ultimately leading to positive outcomes for tenants.
Insights gained from HouseMark have influenced decision-making in a number of areas across the Association, such as the award of a new repairs contract to P&D Scotland, a service which recently reported 99.9% tenant satisfaction rates.
Neil Manley, director of finance, investment and business development at Queens Cross, said: “Delivering value for money services is central to everything we do at Queens Cross.
“HouseMark provides us with vital information in understanding our service performance and our costs, and helping us to steer change.”
Kirsty Wells, head of HouseMark Scotland, said: “We are delighted that Queens Cross is benefiting from our data insight and analysis to improve efficiency within their business and deliver better outcomes for tenants.
“At HouseMark Scotland we strive to provide the best data outputs within the sector so that our members can really understand what is driving their business costs including their overheads and staff resources.
“This understanding then enables them to implement service improvements and transformation for the benefit of their tenants, who want to receive high quality services delivered at costs they can afford.”