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Role: Customer Partner (Housing Officer - Landlord)
Salary: £45,767 to £49,496 per annum plus £477 monthly car allowance
Location: Flexible/ Hybrid - Edinburgh Office, 12 New Mart Road, EH14 1RL
Job type: Permanent, full time- 35 hours
Job Ref: ID5204-1967
Closing Date: Thursday 2nd April 2026
Trust has an exciting opportunity for a full time Customer Partner (Landlord), a Housing Officer experienced role based at our Edinburgh office on a hybrid basis of home/office working, supporting customers located in Edinburgh, Fife and the Scottish Borders, requiring travel.
You will be:
• The face of Trust to our customers
• Driven and enthusiastic
• Passionate in delivering exceptional front line housing management service
• A familiar face within the neighbourhoods you support
• Empowered to make correct decisions at the right time
• Ensuring seamless service delivery, right first time for every customer.
You will have:
• A good working knowledge of the housing sector
• Experience of arrears management, void and allocations, estate management and anti-social behaviour
• Excellent written and verbal communication skills
• Excellent computer literacy skills
• Experience of Microsoft Office applications.
For your enthusiasm and commitment we offer:
• A permanent contract of 35 hours per week
• Competitive salary of £45,767 to £49,496 per annum
• £477 Car Allowance per month
• Access to paid training & continued personal development
• Choice of pension scheme with employer contributions
• Generous holiday entitlement
If you have the necessary skills, experience, and drive to deliver exceptional customer experiences as part of our future delivering our new exciting and innovative strategy we would love to hear from you. For an informal chat about this role please contact Lorraine Fitzsimons, Customer Experience Manager, on 0131 444 1200 or at lorrainef@trustha.org.uk, or alternatively, Tracey Fyfe, Customer Experience Manager, on 0131 444 1200 or at traceyfyfe@trustha.org.uk.
To apply, please complete our online application form by 12 noon on Thursday 2nd April 2026. Interviews are planned at our Edinburgh head office on Thursday 16th April 2026.
We can only accept candidates residing in the UK who already have right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
No Agencies Please!
Trust Housing Association is a Registered Scottish Charity - SC009086
