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Customer Service Manager
Clyde Valley Group (CVG) is a leading housing association committed to delivering exceptional customer experiences across all tenures. We value innovation, collaboration, and continuous improvement to ensure our services meet the highest standards.
The Role
As Customer Service Manager, you will play a pivotal role in shaping and delivering outstanding customer service. Reporting to the Customer Service Director, you will:
• Lead the delivery of high-performing services that maximise Customer Experience.
• Collaborate on innovative strategies and projects to drive excellence in service delivery.
• Build strong, productive relationships with customers and partners to understand and respond to their needs.
• Contribute as an active member of the Management Team, supporting the delivery of our Corporate Strategy.
What We’re Looking For
• Proven leadership experience in customer service or housing sector.
• Strong organisational and strategic thinking skills.
• Ability to inspire and develop teams, fostering a positive and inclusive culture.
• Commitment to equity, diversity, inclusion and continuous improvement.
Why Join Us?
You’ll be part of a forward-thinking organisation that values people, innovation, and excellence. We offer competitive benefits and the opportunity to make a real impact in the social housing sector.
The full Role Profile, Person Specification and Application Guidance can be found in our Recruitment Pack. To apply for this role, see our website.
In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.
Guaranteed Interview:
As a Disability Confident Employer, we’ll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing date for Applications: Please submit your CV and Supporting Statement to us by 12pm on Monday 8th December 2025.
Interviews are expected to take place on Thursday 18th December 2025
