Income Maximisation Officer

Thenue Housing Association

Glasgow

INCOME MAXIMISATION OFFICER
£40,635 - £44,619 per annum (EVH Grade 7, PA22 – PA25)
Permanent
Full-time Post 35 hours per week

Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow.  We also provide a factoring service to over 800 owners within our communities. 

We are seeking a highly skilled, enthusiastic and motivated individual who will support and deliver our Income Maximisation function for Thenue Housing Association Ltd.

The post has responsibility for delivering an effective specialised Income Maximisation function which is responsive to the needs of the Association’s staff, Board and customers. You will be responsible to maximise rental income and minimise arrears by supporting tenants to pay their rent but also taking debt recovery action where necessary. 

You will have direct and relevant experience in Income Maximisation, work well as part of a team and be prepared to go the extra mile for our customers. You must have an excellent track record of significantly reducing rent arrears or maintaining them at a low level. Excellent working knowledge of Housing Benefit and Universal Credit is essential. You should also be able to evidence experience of pursuing recovery action through court processes.  Educated to a higher standard is required and a relevant professional qualification is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As an Income Maximisation Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays.  There are an additional 4 days leave through our Hybrid and Flexible First Working Policy.

A Basic Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.

How to apply

To apply, please download the information pack and application form on our website and return completed applications to recruitment@thenuehousing.co.uk by the closing date at midnight on Sunday 21st September 2025. Interviews will be held on Wednesday 01 and Thursday 02 October 2025, in Thenue’s office at 423 London Road.