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Performance & Assurance Manager
Performance & Assurance Manager
Do you enjoy turning data into insight, systems into value, and performance into real organisational impact?
We’re looking for a confident and experienced Performance and Assurance Manager to join our Performance and Improvement team and play a key role in how Albyn uses information, systems and reporting to make better decisions and deliver better services.
Contract Terms: 35 hours per week (full time), Permanent
Salary: £63,998-£67,301, Grade C3-C1 (Salary placing will normally be at the first point of the scale)
Location: Inverness or Invergordon with hybrid working (weekly attendance to the office will be required)
Closing Date: Wednesday, 29th July 2026, 5pm
Interview Date: W/C 10 th August 2026
About the Role
This is a strategic and hands-on role at the heart of how Albyn operates.
You will lead our corporate performance, reporting and assurance framework, making sure we have clear, reliable information to support decision-making at every level from operational teams through to the Board.
A key part of this role is transforming how we present and use information. You will oversee the development of modern dashboards and data visualisations (e.g. through Power BI), turning complex data into clear, accessible insight that helps colleagues understand performance and take action.
You’ll also play a central role in shaping how our systems and data work together, ensuring platforms like our Housing Management Platform Civica Cx support efficient services, high- quality data, and meaningful reporting.
Alongside this, you’ll oversee IT services, system development, and business improvement projects, making sure everything is aligned, well-governed, and delivers real measurable benefits.
Put simply, you’ll connect performance, systems and insight to help Albyn continuously improve.
No two days will be the same. One day you might be presenting performance insight to senior leaders, the next working with teams to improve data quality, reviewing supplier
performance, or shaping the next phase of a system development project.
We’re looking for someone who…
Has experience in performance reporting, assurance, or business improvement within a complex or regulated environment
Can turn data into clear, meaningful insight that supports decision-making
Is confident using modern data and insight tools (e.g. Power BI and AI-enabled analytics) to generate insight and improve performance
Understands how systems, data and reporting come together to drive organisational performance
Has experience working with IT services or managing supplier relationships
Can lead and influence others, building a culture of accountability and continuous improvement
Is organised, analytical, and comfortable managing multiple priorities at once
About Albyn Housing Society
Albyn Housing Society is a progressive organization with a commitment to providing high- quality, affordable homes across the Highlands.
We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money.
Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do.
As our Performance & Assurance Manager, you’ll help turn those values into measurable performance and continuous improvement across the organisation.
Alternative Job Titles you may have had are: Performance Manager; Business Intelligence Manager; Data & Insight Manager; Service Improvement Manager; Systems & Performance Manager
What we are Offering:
We value our employees and offer many benefits including but not limited to:
Hybrid working – ‘Hub, Home & Roam’
28 days annual leave entitlement plus 12 days business/public holidays
Development and training opportunities
Flexible working hours
Day one sick pay
Employee benefit discount scheme
Company pension scheme
Access to an employee assistance program available 24/7
Family friendly policies
How to Apply:
Candidates apply by submitting a completed application form or CV along with a cover letter to recruitment@albynhousing.org.uk, to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.
More information on this vacancy, including job description, person specification and application form can be downloaded from our website https://www.albynhousing.org.uk/careers/
For further information or to arrange a call, please contact Robert Buchanan via email
at robert.buchanan@albynhousing.org.uk
