Scottish Public Services Ombudsman

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The Scottish Housing Regulator has published new complaints handling procedures in line with an updated model from the Scottish Public Services Ombudsman. The procedures explain what a complaint is, how the Regulator will deal with a complaint, and how quickly it will respond.

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The Scottish Public Services Ombudsman (SPSO) has criticised the City of Edinburgh Council over its failure to notify a landlord that his tenant’s housing benefit would not be paid. An investigation report laid before the Scottish Parliament revealed that Mr C, who is the landlord for his brother

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Hillcrest Housing Association has vowed to “quickly resolve” any outstanding issues after the Scottish Public Services Ombudsman (SPSO) found that there was no anti-social behaviour policy in place for the association’s supported accommodation. The ombudsman investigated the housing associatio

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