Median overall satisfaction now sits at 75.5%, up 2.5 percentage points on the same time last year. Satisfaction has remained above 75% since June. Landlords choosing to survey tenants throughout the year are reporting higher results, median satisfaction for rolling surveys is 74.5%, compared with 69.8% for single point surveys and 73.4% for phased approaches.

Repairs performance remains a standout area. Transactional repairs satisfaction remained above 90% in both August and September, reaching a median of 92.3% in September. Repairs completed in target reached 89.2% in September, up 0.5% month-on-month and 4% year-on-year.

The findings also highlight the importance of consistent and accurate recording of repairs activity. Housemark notes that variations in how landlords record multi-SOR (Schedule of Rates) jobs, deferred or cancelled work, and the dates repairs are raised or completed can affect the reliability of reported performance, making strong data discipline essential for effective assurance.

Jonathan Cox, chief data officer at Housemark, said: “Performance is strengthening in key areas as landlords continue to invest in service improvements. At the same time, the data shows how important it is for organisations to maintain discipline in the way they record and report repairs activity. As the regulatory spotlight intensifies, transparency and accuracy will be essential for building trust and understanding what residents are really experiencing.”

Other key trends from the latest Pulse Survey include:

• Median repairs satisfaction at 92.3%, up 0.6% month-on-month
• Repairs completed in target at 89.2%, up 4% year-on-year
• Homes vacant and available to let at 0.57% – an 8.3% year-on-year improvement
• Median re-let time stable at 43.4 days
• New ASB cases down 14.5% month-on-month
• Voluntary staff turnover at 0.7%, down 14.3% month-on-month
• Sickness absence down to 3.6% – a 3% month-on-month improvement
• Percentage of digital customer contact down 2.8% month-on-month to 35%

Housemark’s Monthly Pulse is based on real time data from 160 social landlords across the UK, covering key metrics including arrears, voids, repairs, complaints and staffing.