Regulator highlights importance of value for money for factored owners

Christine Macleod
Christine Macleod

The Scottish Housing Regulator has published a major new report highlighting the importance of providing continued value for money to around 118,000 people who use the factoring services of social landlords across Scotland.

The report looks at how social landlords provide and charge for factoring services and how they are applying the standards and outcomes of the Scottish Government’s Scottish Social Housing Charter.

The Regulator spoke directly to factored owners to hear about their experiences, as well as carrying out survey work with social landlords and analysing national performance information.

The Regulator’s report shows that around 63 per cent of factored owners are satisfied with the service they receive. It also shares positive practice and makes recommendations for landlords aimed at providing continued value for money.

Christine Macleod, director of governance and performance, said: “In this report we highlight the importance of landlords providing value for money to the people who use social landlords’ factoring services.

“Over half of those who receive these services are satisfied. We’ve shared some positive examples we saw such as good quality information provided by landlords and some well-developed approaches to consulting.

“We’ve also made a number of recommendations for landlords to consider when applying the standards and outcomes of the Scottish Social Housing Charter and offering value for money to factored owners.”

The Regulator’s recommendations include that factors should:

  • have a clear and transparent approach to setting and increasing management fees;
  • have a robust process to assess and demonstrate value for money;
  • provide good quality information including details about charges to owners; and
  • consult with owners to understand their needs and priorities.
  • Factoring sevices in Scotland - a thematic inquiry

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