Repairs a ‘key priority’ for social housing tenants and service users, says Regulator

Tenants and service users regard repairs and maintenance as a key priority when assessing the performance of a social landlord, a new report published by the Scottish Housing Regulator has found.

The Regulator’s report shows that the speed and efficiency of repairs, flexibility, being kept informed, and being treated with courtesy and respect were among the things most important to tenants.

When considering how landlords are carrying out repairs and assessing that performance against the standards and outcomes of the Scottish Social Housing Charter, the report found that landlords’ overall repairs performance improved and tenant satisfaction is up.

Christine Macleod, director of governance and performance, said: “Overall, landlords are performing well. They’re completing emergency repairs faster, getting more reactive repairs done right first time and tenant satisfaction is up.

“This is good news as we know that the repairs service is a key priority for tenants.

“We’ve shared feedback from tenants and service users, and provided recommendations and positive practice for landlords to consider when working with their tenants to continue to deliver a strong repairs performance.”

The Regulator carried out survey work with social landlords, gathered feedback from tenants and tenant representative bodies and analysed national performance information.

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