Paypoint

Around one in five households with prepayment gas and electricity meters have not redeemed their energy rebate vouchers.

Ofgem, the energy regulator, has decided to accept commitments from PayPoint and a donation of £12.5 million to Ofgem’s Energy Industry Voluntary Redress Scheme, following an investigation into whether PayPoint has infringed Chapter II of the Competition Act 1998. PayPoint provides servi

British Gas has paid £1.48 million to impacted customers which it failed to notify about a change of top-up provider from Paypoint to Payzone, which went live on January 1. This meant that some customers, many of whom are in a vulnerable situation, may have suffered detriment through wast