Home Fix Scotland to work ‘around the Cloch’ to provide emergency repairs
Emergency repairs and maintenance contractor Home Fix Scotland (HFS) has moved swiftly to assist Cloch Housing Association after its own contractor unexpectedly announced it was no longer able to provide an emergency repairs service.
Reactive maintenance contractor MPS Housing Ltd will cease to provide a reactive repairs service to Cloch and its tenants with effect from today at 5pm.
Cloch and HFS acted quickly to facilitate the delivery of an interim service and limit the impact on Cloch’s residents while the Greenock-based housing association tenders a new contract.
Both parties have worked hard to overcome initial operational challenges with Home Fix Scotland’s Customer Experience Team assimilating their systems to allow incoming calls from Cloch tenants and ensure the transfer of appropriate data adheres to GDPR laws.
A new fleet of HFS vehicles was delivered this month and these will now be a regular sight outside the homes of Cloch tenants over the coming months.
Mark Robson, managing director of Home Fix Scotland, said this is a significant opportunity to demonstrate the company’s credentials having already undertaken a contract for River Clyde Homes.
He said: “We are pleased that we are in a position to assist Cloch HA in these difficult times. We believe firmly that by working in partnership we can continue to support the Inverclyde community.”
Paul McVey, director of Cloch Housing Association, added: “The decision taken by our maintenance contractor MPS was a disappointing one, especially in the middle of lockdown. However, we are delighted that we can continue to operate our emergency service with a local alternative in Home Fix Scotland. The switchover will be seamless for Cloch tenants. Our new maintenance contractor will be announced in due course following a robust tender process.”