Regulator launches inquiry into Glasgow City Council’s homelessness services



The Scottish Housing Regulator is to investigate Glasgow City Council’s service for people who are homeless after finding that a “significant number of people” are still failing to receive temporary and emergency accommodation when required.

Using its power in section 42, Part 4 of the Housing (Scotland) Act 2010, the Regulator said will visit the council to directly test its performance, with a particular focus on how the council discharges its duty to provide people with emergency and temporary accommodation.

A Regulator report on the council published in March 2018 highlighted a range of serious weaknesses in the council’s performance in delivering services to people who are homeless.

In summary, the main findings for the council were:

  • It was not housing enough people who are homeless quickly enough. In 2016/17 it housed around half of those it had a duty to house;
  • Its target for the number of homes it needed to secure for people who are homeless each year was too low, and it was not referring enough people to RSLs to meet the level of need from people who are homeless;
  • Many people who were homeless had to wait a long time in temporary accommodation;
  • The council and its partners have made some important improvements to the process they use to find homes for people, and they are working together more effectively;
  • The council’s aims for a person-centred, needs-led approach for people who are homeless is positive, but a full and detailed assessment is not necessary for everyone;
  • The council’s phased approach to assessing the housing needs of people who are homeless resulted in duplication of work and unnecessary delay in referring people who are homeless to RSLs; and
  • The council lost contact with around a quarter of people who were homeless while they waited for a home. The length and complexity of the process in Glasgow was a significant factor in this.

In a new engagement plan for the council, the Regulator said that while Glasgow accepted the report’s findings and developed a plan to implement the recommendations within its wider programme of work to transform services for people who are homeless, the council “continues to fail to meet its duties to provide temporary and emergency accommodation to a significant number of people who approach it for help”.

“People who are homeless are still waiting a significant time for settled accommodation,” the engagement plan added.

Kathleen McInulty, assistant director of regulation, said: “We have been monitoring the Council’s performance since our report last year. The council is reporting that it continues to fail to meet its duties to provide temporary and emergency accommodation to a significant number of people who approach it for help. It also reported that people who are homeless are still waiting significant times for a permanent home.”

The Regulator said Glasgow must co-operate fully in the delivery of the inquiry and “demonstrate that it is discharging its statutory duties to all of those people who approach it for assistance because of homelessness or potential homelessness”.

The Regulator will publish the findings from its inquiry in the New Year. It will then determine its future regulatory strategy for the council.

Earlier this year, Shelter Scotland began its bid for a judicial review into Glasgow City Council’s “unlawful practice of denying homeless people temporary accommodation”.

Responding to the Regulator’s inquiry, Graeme Brown, director of Shelter Scotland, said: “Since we launched our legal action in August, thousands of people have joined our movement to stand up for justice for the homeless people Glasgow is failing.

“We welcome any move which is designed to guarantee that homeless people in Glasgow receive the homeless services and emergency accommodation to which they have a legal right.

“Our concerns about Glasgow City Council’s failures are wide-ranging - from cuts to drug treatment beds, cuts to supported accommodation and an over-reliance on insufficient winter shelters. At a time when 45 homeless people died last year, Glasgow needs better.”

The charity has now asked the Court of Session to postpone its legal case against into early 2020 following the launch of the inquiry.

Fiona McPhail, principal solicitor for Shelter Scotland, said: “This case is about one of the most fundamental rights homeless people have in Scotland.

“When in the crisis of homelessness, our laws say that temporary accommodation should be provided. Too often Glasgow has failed in that most basic duty.

“Late Friday afternoon we were made aware of the Scottish Housing Regulator’s decision to launch an inquiry under section 42 of the Housing (Scotland) Act 2010 into Glasgow’s homeless services. In light of that development, we have asked the Court to continue our case, so that we may reflect on this somewhat unprecedented course of action by SHR.”



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