Citizens Advice Scotland

Ofgem has announced proposals to cap charges imposed by energy suppliers for the installation of pre-payment meters, and end them altogether for the most vulnerable customers. Under current rules, suppliers can charge customers warrant costs when installing a prepayment meter (PPM) which can range f

Scots living in flood-risk areas are often unable to get affordable insurance protection for their homes and businesses, according to new research from Citizens Advice Scotland (CAS). With flood incidents increasing, the charity’s new report, published today, shows that some insurers are refusing

Photo Credit: Google Maps A new Scottish Government publication into deprivation has identified Ferguslie Park in Paisley as the most deprived area of Scotland.

People on low incomes are having their financial situations made even worse by continually paying more than most for essential goods and services, according to new research. A report published today by Citizens Advice Scotland (CAS) revealed that poorer Scots often pay above average costs for energy

Gillian Guy Some payday lenders are still failing to carry out basic checks to make sure borrowers can afford to pay back their loans, new Citizens Advice research has uncovered.

Measures by Ofgem to deliver a more competitive and fairer energy market are “a step in the right direction” towards helping poorest consumers but more needs to be done to help people in fuel poverty, Citizens Advice Scotland (CAS) has said. Yesterday the energy regulator said four million pre-p

Citizens Advice Scotland (CAS) has welcomed OFGEM’s investigation into SSE pre-payment meter processes. The energy regulator said it was responding to concerns about the Perth-based company's approach to switching customers to pre-payment tariffs.

More than 200,000 low income households have received almost £98 million in grants through the Scottish Welfare Fund, according to official statistics. New figures show that since the scheme was set up in April 2013, £97.9 million worth of grants have been given to nearly 204,000 households in Sco

The most vulnerable people in Scotland are falling into destitution because the benefits system is failing to provide a safety net, according to a charity. On the day Britain welcomes Theresa May as its new Prime Minister, evidence published by Citizens Advice Scotland (CAS) has exposed “shocking�

Citizens Advice Scotland chair Dominic Notarangelo has resigned with immediate effect with vice chair Agnes Robson appointed to the role of acting chair. Notarangelo’s resignation comes before the publication of an independent review by Deloitte into the charity’s governance.

Citizens Advice Scotland is calling on the UK government to delay the final deadline for rolling-out its new smart meter programme. A report by the charity's Consumer Futures Unit (CFU) suggests that the current deadline of 2020 is likely to cause problems for vulnerable consumers and increase the o

Mary Taylor Ahead of today’s Holyrood debate on ‘Dignity, Fairness and Respect and Disability Benefits’, the Scottish Federation of Housing Associations (SFHA) is highlighting the potentially devastating effects of little known changes to Housing Benefit by the UK government – as well as the

The UK government’s much-heralded change to the social security system contains a number of inherent flaws which are causing serious problems for people in need, according to a detailed new report from Citizens Advice Scotland (CAS). The new Universal Credit (UC) policy is a massive reform to soci

Councillor Tim Brett Empty properties owned by the Ministry of Defence (MoD) in Fife should be released to help tackle the region’s housing crisis, according to a local councillor.

Energy provider Extra Energy has delivered the worst performance of complaints ever recorded by Citizens Advice. The charity’s latest league table of energy company complaints, which measures how effectively customer complaints are dealt with by energy companies, show that Extra Energy has deliver