Citizens Advice Scotland

Derek Mitchell Derek Mitchell will take over as chief executive of Citizens Advice Scotland in August, the charity has announced.

Energy suppliers are not doing enough to help customers on low incomes, according to a new report by Citizens Advice Scotland. The charity's Energy Advice in Detail report for the year 2015-16 shows that the most common issues again concerned billing and metering, and that suppliers are not doing en

A tenant with GHA fuel advisor Maureen McMahon A new report has found that face-to-face advice schemes for Scots who are in fuel poverty are a necessary service for certain consumers but that improved monitoring and evaluation of projects is needed.

The publication of the Social Security Bill is a “landmark moment” for the Scottish Parliament, according to Citizens Advice Scotland (CAS) and the Scottish Council for Voluntary Organisations (SCVO). Introduced to Parliament yesterday, the Social Security (Scotland) Bill will give the Scottish

There is a “clear need” for greater protection measures for consumers in Scotland who use ‘district heating’ schemes, according to Citizens Advice Scotland (CAS). District and communal heating schemes supply heat and hot water, generated in a central location, to a number of residences. This

Rory Mair Rory Mair CBE has been elected as the new independent chair of Citizens Advice Scotland (CAS) at the charity’s AGM in Edinburgh.

Energy firm SSE has followed the majority of its ‘big six’ rivals in announcing inflation-busting hikes to its standard tariffs. The company said it was increasing its standard electricity tariff by 14.9% from 28 April but holding its gas prices for domestic customers.

An independent panel of academic experts is to review the definition of fuel poverty after which a consultation will open on a new long-term fuel poverty strategy and statutory eradication target, the Scottish Government has announced. Last autumn the Scottish Fuel Poverty Strategic Working Group an

The Consumer Futures Unit (CFU) of Citizens Advice Scotland has today published its draft Work Plan for 2017-18. This is the first time the CFU has published a distinct Scottish work plan following the devolution of consumer advocacy powers last year.

Energy regulator Ofgem has announced the levels of the pre-payment price cap which come into effect this April. One of the remedies resulting from the Competition and Market Authority's (CMA) two year investigation of the energy market, the cap will initially apply to over four million households wh

An advice charity which offers vital housing support to armed forces personnel across Scotland has helped more than 10,000 clients since it was set up in 2010. The Armed Service Advice Project (ASAP) is run by Scotland’s Citizens Advice Bureau network with the support of PoppyScotland and other mi

Energy regulator Ofgem has called on Npower to "justify" to its customers why it is introducing one of the largest energy price rises for years. The energy firm has announced that it will raise standard tariff electricity prices by 15% from March 16, and gas prices by 4.8%, raising a typical dual fu

Members of Citizens Advice Scotland (CAS) have voted to approve significant reforms to the charity, including radical changes to the charity’s board, after a highly critical independent report on the charity’s governance was published last year. In a vote taken at a general meeting in Edinburgh,

Citizens Advice Scotland (CAS) has welcomed the news that the Competition and Markets Authority (CMA) is opening a review of care homes for the elderly. Last week, the CMA launched a market study into care homes for the elderly to review how well the market works and whether people are treated fairl

The first ever report into Scotland’s Citizens Advice service has found that one million pieces of advice were delivered by the service last year to over 310,000 individuals, equivalent to over one in every 14 adults. Published today by Citizens Advice Scotland (CAS), the Impact Report revealed th