River Clyde Homes has launched a new 24-hour in-house call centre service for customers. The move comes on the back of feedback from tenants over a number of years regarding the outsourced overnight emergency repairs reporting service.
River Clyde Homes has produced a second edition of its financial advice magazine which has been distributed to all tenants to help them through what is proving to be a challenging time for those who receive benefits. Money Talks provides practical information and suggestions to help customers to dea
Kevin Scarlett Eighteen housing associations in Scotland - including the Haymarket Group of associations - have agreed to take part in a sector scorecard pilot to benchmark a range of business health and efficiency measures.
The new customer services management team with Sandra McLeod (pictured at front) River Clyde Homes has recruited a talented new team to drive forward continued improvements in the quality and performance of its customer services.
Following an extensive rent consultation with customers that resulted in a record 755 responses being received, the Board of River Clyde Homes has confirmed that the increase for 2017/18 will be restricted to the rate of inflation (2%), keeping a promise made two years ago. With 14% of customers res
Plans have been submitted for a £2.6m investment to build 20 new family homes in the South West area of Greenock. River Clyde Homes has drawn up a planning application for 20 terraced and semi-detached homes for the Mallard Crescent area. It comprises 6 x 2-bedroom and 14 x 3-bed homes, designed by
Artist’s impression of the interior at the revamped flats Social landlord River Clyde Homes is holding a Prospecthill Court Open Day on Wednesday 1st February, 3pm – 7pm to allow prospective customers first-hand experience of its newly modernised, super energy-efficient flats in the transformed
A surprise mini-hamper was delivered to the doors of 10 of River Clyde Homes’ longstanding tenants recently. In a pre-Christmas ‘thank-you’ the Inverclyde-based housing association trawled its records and discovered the 10 longest tenancies held for more than 50 years.
Glasgow fit-out contractor Morris & Spottiswood has successfully delivered a £1.75 million makeover for River Clyde Homes including the creation of an energy saving biomass heating system. The completion of the 12-month project at Cartsdyke Apartments in Greenock means that heating and hot wate
(from left) Albert Henderson MBE, tenant Angela Hair and energy minister Paul Wheelhouse Paul Wheelhouse MSP, minister for business, innovation and energy, has visited Broomhill in Greenock to hear how its new £7 million district heating system is resulting in warmer, more energy efficient homes wi
River Clyde Homes has underlined its commitment to affordable rents by proposing that the rent charge increases next year be restricted to the rate of inflation and is asking customers if they support the plans. Back in 2014 a majority of customers who responded to a consultation agreed with proposa