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Several recent judgements by the First-tier Tribunal for Scotland (Housing and Property Chamber) show that tenants now have an effective way of making sure that their landlord or letting agent meet the minimum standards for the condition of their homes, writes James Mullaney.

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In this new blog for CIH Scotland, Linda Moir, former director of customer service at Virgin Atlantic and head of event services at the London 2012 Olympic Games, talks about the importance of delivering excellent customer service in your organisation. Throughout my professional life I have lived an

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A consultation on charity law setting out options to change the current regulatory system in Scotland has been launched by the Scottish Government. Options in the consultation include:

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