Christine Macleod A national inquiry report into how social landlords handle complaints has found that while most landlords have accessible complaints policies and handle complaints well, some could do more to promote their complaints policy, and make better use of feedback.
Scottish Housing Regulator
The Scottish Housing Regulator has revealed that it will have medium engagement with Ruchazie Housing Association during the financial year 2016/17. Ruchazie is considering its future options because its director will be retiring and it is taking independent advice on a strategic options review.
The Scottish Housing Regulator has continued its intervention in Antonine Housing Association after it breached a loan agreement last year. Antonine had to seek alternative funding following the misdemeanour and was required to repay the outstanding balance and breakage costs.
The Scottish Housing Regulator has highlighted to tenant participation specialists how important it is for landlords to consult with tenants each year about how much rent they pay. In November, the Regulator published a thematic inquiry report on rent consultation which stated that landlords need to
Brenda Higgins Wishaw & District Housing Association has said it has "an opportunity for a fresh start" in its first statement since the Scottish Housing Regulator took statutory action to appoint a manager and five governing body members.
The Scottish Housing Regulator has used its statutory powers to appoint a manager and five governing body members to Wishaw & District Housing Association. The Regulator decided to intervene after independent reviews highlighted serious weaknesses in Wishaw & District’s governance, risk ma
Ian Brennan The Scottish Housing Regulator has highlighted to a social housing conference the importance of good governance and risk awareness to successfully building new homes.
The Scottish Housing Regulator has used its statutory powers to appoint a manager and three governing body members to Arklet Housing Association amid “serious weaknesses” in its governance and financial management. An independent review, commissioned by Arklet to investigate a number of complain
Simon Little Regular governance self-assessment is an important tool to help RSLs maintain strong governance, the Scottish Housing Regulator (SHR) has said.
Kay Blair The Scottish Housing Regulator has given evidence to the Scottish Parliament’s local government and communities committee on its work over the past year.
The Scottish Housing Regulator has moved Muirhouse Housing Association (MHA) out of high engagement following a sustained period of improvement at the Association. An updated regulation plan published by the Regulator acknowledges the efforts made by MHA in tackling problems within the organisation
Turnover for Scotland’s Registered Social Landlords (RSLs) increased by 3.2 per cent to over £1.58 billion during 2015/16 compared to the previous 12 months, according to new statistics published by the Scottish Housing Regulator. Based on RSLs audited financial statements for the year ended 31st
Christine Macleod The Scottish Housing Regulator has published new research into the experiences of people who have used homelessness services.
Christine Macleod A report by the Scottish Housing Regulator has found that landlords continue to show a strong commitment to accurately measuring and reporting on performance to their tenants and others.
Kay Blair The Scottish Government’s target to deliver 50,000 affordable homes over the current parliament presents opportunities for some RSLs but could throw up financial challenges for others, the Scottish Housing Regulator has warned.