Cloch Housing Association

Six of Cloch Housing Association’s customer service staff have passed their recent Omfax Repair Reporting Course with flying colours. Designed to improve the skills and knowledge of front line staff who take and monitor reactive repairs, this comprehensive online course proved challenging and

Cloch Housing Association has announced a four-year contract with MPS. Previously known as Mitie, the new contractor will handle most of Cloch’s reactive maintenance and voids work across the social landlord’s stock of 1,390 properties and the associated common areas.

Cloch Housing Association has prepared a draft document outlining how it will engage with its customers and is now consulting to explore whether it is going to be fit for purpose. The strategy explores how the Association and customers can work together to improve services and considers what further

Jacqueline Robertson McKelvie, who is the voluntary vice-chair of Oak Tree Housing Association, has been bestowed an MBE in the Queen’s 2019 honours list.

Future Skills Inverclyde has launched a brand new budgeting service for residents of Inverclyde called Total Money Makeover which looks at practical ways to save money. The advice given is tailored to individual needs, regardless of income. The scheme can also benefit Universal Credit claimants who

(from left) David Bookbinder, Paul McVey, Kevin Stewart, Julianne Scarlett and Stuart McMillan An evening reception was held at the Scottish Parliament this week to celebrate Cloch Housing Association’s 50 years as a social housing landlord in Inverclyde.

(from left) Jim McFarlane, Paul Bristow, Liz Bowden, Eleanor Robertson, Isobel McCarney and Adam Wallace The official launch of two new creative works took place at the Beacon Arts Centre in Greenock this week.

Staff and Board members at Cloch Housing Association have been praised after the organisation received a Customer Service Excellence Award this month. The Award is given for achieving 57 outcomes from a rigorous assessment of customer focussed business processes and practices.

Cloch and Tuntum staff with Scott Drever of SDM Cloch Housing Association welcomed Tuntum Housing Association from Nottingham for the day to learn about how the Association uses its SDM housing software to the best advantage.

Vice chair Monica Sheekey cutting the cake This year’s Annual General Meeting for Cloch Housing Association was both formal business and a celebration of Cloch’s achievements over the past 50 years.

Sean Duffy, chief executive of Wise Group Inverclyde residents are set to benefit in the ongoing fight to eradicate fuel poverty after one of Scotland’s biggest social enterprises won two key contracts to deliver vital services for three of the region’s main housing associations.

Greenock Town Hall opened its doors on Wednesday to host Cloch Housing Association’s Big 50 Gala Day as the oldest housing association in Inverclyde marked its 50th year with an event for all. Around 700 local residents and their families and friends enjoyed a wide range of stalls, activities and

Cloch Housing Association is hosting a Gala Day in Greenock today to celebrate 50 years in operation. Among the great things going on are craft stall, live music, a prize raffle and a chance to meet Bernie the T Rex.

The new Customer Connections team A new service has been launched at Cloch Housing Association which offers a one stop shop service for its customers.

(from left) Eleanor Robertson, Paul McVey, Nick Jardine, Lisa Lees, Duncan Wilson, Liz Bowden, Hazel Aitken, Sam MacGregor The culmination of six month’s worth of art work by four local communities in Greenock has been displayed at an exhibition in Auchmountain Community Hall.