Ofgem

New smart meter standards and more compensation for customers facing long wait times for installations or repairs are set to be introduced next year, under plans put forward by Ofgem. In March this year, the energy regulator announced plans to review its Guaranteed Standards of Performance (GSoPs).

Energy customers will be shielded from the cost of energy supplier failures thanks to a new rule that will make failed suppliers liable for the costs of transferring their customers to new firms, Ofgem has confirmed this week. The Supplier of Last Resort (SoLR) Levy Offset rule will ensure the costs

Ofgem has launched major review into how costs are allocated across the energy system – including looking at a range of potential alternative pricing models for consumers. As part of the review, stakeholders are being asked for their views on what a new pricing model might look like, which wou

Octopus Energy has agreed to pay a total of £1.483 million in compensation and redress for prepayment meter billing errors following an investigation by Ofgem. The energy regulator found over 34,000 prepayment meter customer accounts with Octopus between 2016 and October 2023 did not rece

Retrofitting specialists Procast Group has secured a pot of £8.4 million in funding to deliver energy-efficient retrofit upgrades to social housing across Scotland and the north of England. This funding through Net Zero Fund Management (NZFM) represents a major opportunity to accelerate upgrad

Scottish households are being urged to submit meter readings to their energy supplier as the newly lowered Ofgem price cap comes into force. Advice Direct Scotland, which runs the national energy advice service energyadvice.scot, is reminding consumers to act before midnight on 30 June to avoid bein

The UK Government, energy regulator Ofgem, and energy suppliers have confirmed a phased approach to the switch-off of the Radio Teleswitch Service (RTS), easing concerns that thousands of households across Scotland could lose access to hot water and heating at the end of June.

Energy company Utilita will pay around £277,000 in compensation after failing to pay its Warm Home Discount payments on time, following a review by Ofgem. The regulator found that, in the scheme year covering 2023-2024, Utilita – which supplies 800,000 customers – failed to pass on

Funds from the latest round of the Ofgem Energy Redress Scheme will be distributed to charities and community energy groups helping households in need across England, Scotland and Wales

Ofgem's delegation with SFHA and staff members from seven housing associations at Blackwood Homes and Care's Raeden Court site in Aberdeen Regulator Ofgem last week met with housing associations in Aberdeen to discuss the fast-approaching Radio Teleswitch Service (RTS) switch-off and its impact on S

Consumer organisations in Scotland are sounding the alarm over a looming crisis that could leave thousands of households without heating or hot water as outdated energy meters are phased out in the coming weeks.

Energy suppliers that did not follow the rules when installing prepayment meters to collect debt without household permission will pay £18.6 million in compensation and debt write off to at least 40,000 customers, Ofgem has revealed. In 2023, the energy regulator asked suppliers to pause insta

British households will see a modest drop in energy costs this summer after Ofgem announced a 7% cut to the energy price cap, reducing average annual bills by £129 to £1,720. While this decline, driven primarily by falling wholesale gas prices, is a welcome reprieve for consumers, it has

The Ofgem Energy Industry Voluntary Redress Scheme opened its twelfth funding round for applications this week.

Ten suppliers have paid more than 34,000 customers a total of £7 million in compensation and refunds after overcharging some customers in error, following a compliance review by Ofgem. This issue specifically impacted customers with ‘Restricted Meter Infrastructure’ between January