Ofgem

Around £240 million of unclaimed credit balances in closed accounts are waiting to be returned to consumers, according to data from energy regulator Ofgem.

In the twelfth round of the Ofgem Energy Industry Voluntary Redress Scheme, £9.7 million in grants is being distributed to 34 organisations across England, Scotland and Wales. The funding will support initiatives that deliver energy advice, drive carbon reduction and develop innovative energy-

Ofgem has announced a major plan to tackle the £4.4 billion of energy debt built up during the energy crisis, including a new Debt Relief Scheme that could write off up to £500 million and help around 195,000 households across the UK.

Households across Great Britain will soon have more choice over how they pay their energy bills after Ofgem confirmed plans to require suppliers to offer at least one tariff with a lower standing charge. The regulator announced yesterday that energy companies must make such tariffs available to all

Helena Charlton, director of heat networks at Ofgem, discusses the upcoming regulation of heat networks. Heat networks provide heating, cooling and hot water to multiple properties in a building or to multiple buildings from a single source. From January 2026, Ofgem will begin regulating heat networ

A tough winter is in store for thousands of Scottish households after Ofgem confirmed that the energy price cap is due to rise again in October, Scottish charities have warned.

Applications are now open for the thirteenth funding round of the Ofgem Energy Industry Voluntary Redress Scheme.

More than £9 million in grants is being awarded to 31 charities and community groups across England, Scotland and Wales in the eleventh round of the Ofgem Energy Redress Scheme.

New smart meter standards and more compensation for customers facing long wait times for installations or repairs are set to be introduced next year, under plans put forward by Ofgem. In March this year, the energy regulator announced plans to review its Guaranteed Standards of Performance (GSoPs).

Energy customers will be shielded from the cost of energy supplier failures thanks to a new rule that will make failed suppliers liable for the costs of transferring their customers to new firms, Ofgem has confirmed this week. The Supplier of Last Resort (SoLR) Levy Offset rule will ensure the costs

Ofgem has launched major review into how costs are allocated across the energy system – including looking at a range of potential alternative pricing models for consumers. As part of the review, stakeholders are being asked for their views on what a new pricing model might look like, which wou

Octopus Energy has agreed to pay a total of £1.483 million in compensation and redress for prepayment meter billing errors following an investigation by Ofgem. The energy regulator found over 34,000 prepayment meter customer accounts with Octopus between 2016 and October 2023 did not rece

Retrofitting specialists Procast Group has secured a pot of £8.4 million in funding to deliver energy-efficient retrofit upgrades to social housing across Scotland and the north of England. This funding through Net Zero Fund Management (NZFM) represents a major opportunity to accelerate upgrad

Scottish households are being urged to submit meter readings to their energy supplier as the newly lowered Ofgem price cap comes into force. Advice Direct Scotland, which runs the national energy advice service energyadvice.scot, is reminding consumers to act before midnight on 30 June to avoid bein

The UK Government, energy regulator Ofgem, and energy suppliers have confirmed a phased approach to the switch-off of the Radio Teleswitch Service (RTS), easing concerns that thousands of households across Scotland could lose access to hot water and heating at the end of June.