Ofgem

Ten suppliers have paid more than 34,000 customers a total of £7 million in compensation and refunds after overcharging some customers in error, following a compliance review by Ofgem. This issue specifically impacted customers with ‘Restricted Meter Infrastructure’ between January

Energy regulator Ofgem has confirmed that 24/7 support will be available for any household cut off from power due to a fault with their meter. It means that, from 1 August 2025, energy suppliers must run round-the-clock enquiry services so that customers can report a meter fault that has interrupted

The community renewable energy projects to benefit from the latest round of funding from the Ofgem Energy Industry Voluntary Redress Scheme have been revealed.

Energy plans for every part of Great Britain will be put in place by the end of 2027, mapping out what’s needed to upgrade the energy networks in every city, town and village in Britain.  Under plans revealed this week, energy regulator Ofgem has given the green light for the plans to be

Acting minister for climate action Dr Alasdair Allan has asked for urgent actions to increase the pace of progress on replacing Radio Teleswitch Service (RTS) meters ahead of the service switching off in June.

The Ofgem Energy Industry Voluntary Redress Scheme opened its eleventh funding round for applications yesterday with a total of £40 million in grants available to charities and community energy groups across England, Scotland and Wales that support households most at risk from cold homes and

The energy price cap is to increase by 6.4% over the period covering April to June 2025, Ofgem has announced today.

Every energy supplier will be required to offer energy tariffs with low or no standing charges so customers can choose to pay these costs as part of the unit rate, under plans published by Ofgem.

Thirty-nine businesses have been suspended from installing new insulation in people’s homes after UK ministers were alerted to reports of poor-quality work. 

A new campaign has been launched to urge owners of Radio Teleswitch Service (RTS) electricity meters to accept the offer of a meter upgrade from their energy supplier.

Ofgem’s board has extended Jonathan Brearley’s appointment as CEO to 31 January 2030.   Mark McAllister, chair of Ofgem, said: “Jonathan has led Ofgem through unprecedented challenges over the past five years: the fallout from COVID-19, energy market turbulence and the price s

Mandating energy suppliers to offer low or no standing charges and better support for households struggling with debt are among planned improvements to the energy market announced by Ofgem yesterday.

The Ofgem Energy Industry Voluntary Redress Scheme opened for applications yesterday with a total of £40 million available.

The energy price cap is set to increase by 1.2% starting in January, energy regulator Ofgem confirmed today.

E.ON Next - part of the E.ON Energy Group - has paid £14.5 million after failing to provide final bills and refund customer credit balances to prepayment meter customers.  An investigation by the energy regulator, Ofgem, found almost 250,000 prepayment meter customer accounts were affecte