Ofgem

Energy regulator Ofgem has today published its Market Compliance Review of how energy suppliers help customers in payment difficulties and has found issues ranging from minor through to severe weaknesses, or failings. The deep dive found that, although good practice exists across the industry, with

The Ofgem Energy Industry Voluntary Redress Scheme is now open for applications in the second funding round of phase two of the scheme. A total of £22 million is available as grants to charities and community energy groups that support households most at risk from cold homes and high energy bi

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) has opened the second funding round of phase two of the scheme. A total of £22 million is available as grants to charities and community energy groups that support households most at risk from cold homes and high energy

Energy regulator Ofgem has today announced that the price cap for energy bills will increase to £3,549 per year for dual fuel for an average household from 1 October 2022, an 80% increase on February’s price cap. Ofgem said the increase reflects the continued rise in global wholesal

A group of Scottish housing associations has put Ofgem on notice of court action if it fails to comply with its legal duty to protect vulnerable customers amidst soaring energy prices. The Highlands and Islands Housing Associations Affordable Warmth Group has teamed up with the Good Law Project

Energy bills for the typical UK household are now estimated to pass £4,200 by January next year, a market researcher has said, around £650 more than the previous forecast just last week. Analysts at Cornwall Insight also suggest bills will reach around £3,582 per year for

Ofgem has confirmed that the energy price cap will be updated quarterly, rather than every six months, as it warned that customers face a very challenging winter ahead. The regulator said that the change will go some way to provide the stability needed in the energy market, reducing the risk of furt

Ofgem has issued energy supplier TruEnergy Ltd with a Provisional Order compelling it to take action to ensure that its direct debit policy and processes are fit for purpose, and to ensure that customer direct debits are set at the right level. This follows a robust review conducted by Ofgem into th

Household energy bills face another increase to cover the costs of the suppliers which went bust in the last year, it will be reported today. It will cost households a combined £2.7billion to cover the transfer of 2.4million customers to a new supplier – around £94 each – acc

Energy regulator Ofgem has outlined the next steps in its plans to prevent the kind of energy supplier failures seen last year and to better protect consumers’ money if they do fail. The plans set out tough new measures to improve the financial health of energy suppliers meaning they can stand

Communities across Britain that were impacted by Storm Arwen will receive an additional £10.3 million in compensation from power companies after a report found it was “unacceptable” thousands of homes were left to cope in "appalling conditions" for over a week.

Household energy bills are expected to rise even further in the autumn to an average of £2,800 a year, Ofgem’s chief executive told MPs yesterday.

Energy regulator Ofgem is looking to update the price cap on energy bills every three months instead of twice a year to help households see the benefit of price falls much sooner. The watchdog will publish a ‘minded-to’ consultation into the proposal.

The Ofgem Energy Industry Voluntary Redress Scheme has opened the first funding round in phase two of the scheme.

The Energy Saving Trust has today announced that it will continue to oversee the management and allocation of Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) payments following the renewal of its contract by Ofgem. Ofgem’s enforcement and compliance activity collects voluntary