Ofgem

Britain’s energy regulator Ofgem has set out the next steps in the British Gas investigation and Prepayment Meter (PPM) review to support and protect energy customers when suppliers fit PPMs by force or via remote switch. Ofgem CEO, Jonathan Brearley, has also called on all suppliers to use th

Energy regulator Ofgem is to investigate claims that Centrica, the owner of British Gas, has been forcing the installation of prepayment meters on vulnerable consumers.

Energy regulator Ofgem has indicated it could take legal action against suppliers who have forcibly installed pre-payment meters into the homes of struggling consumers. The watchdog's chief executive Jonathan Brearley said he is "concerned" about the sharp growth in households struggling to pay

The Ofgem Energy Industry Voluntary Redress Scheme will open for the third funding round of phase two of the scheme. A total of £3 million is available as grants to charities and community energy groups that support households most at risk from cold homes and high energy bills, or that work on

Energy regulator Ofgem has identified weaknesses in how 17 of the biggest domestic energy suppliers are helping vulnerable customers. 

The Ofgem Energy Industry Voluntary Redress Scheme has awarded £12.7 million in grants to 36 organisations across England, Scotland and Wales in its latest funding round. These are for projects which are supporting vulnerable households at risk from cold homes and high energy bills to reduce t

Energy regulator Ofgem has today published its Market Compliance Review of how energy suppliers help customers in payment difficulties and has found issues ranging from minor through to severe weaknesses, or failings. The deep dive found that, although good practice exists across the industry, with

The Ofgem Energy Industry Voluntary Redress Scheme is now open for applications in the second funding round of phase two of the scheme. A total of £22 million is available as grants to charities and community energy groups that support households most at risk from cold homes and high energy bi

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) has opened the second funding round of phase two of the scheme. A total of £22 million is available as grants to charities and community energy groups that support households most at risk from cold homes and high energy

Energy regulator Ofgem has today announced that the price cap for energy bills will increase to £3,549 per year for dual fuel for an average household from 1 October 2022, an 80% increase on February’s price cap. Ofgem said the increase reflects the continued rise in global wholesal

A group of Scottish housing associations has put Ofgem on notice of court action if it fails to comply with its legal duty to protect vulnerable customers amidst soaring energy prices. The Highlands and Islands Housing Associations Affordable Warmth Group has teamed up with the Good Law Project

Energy bills for the typical UK household are now estimated to pass £4,200 by January next year, a market researcher has said, around £650 more than the previous forecast just last week. Analysts at Cornwall Insight also suggest bills will reach around £3,582 per year for

Ofgem has confirmed that the energy price cap will be updated quarterly, rather than every six months, as it warned that customers face a very challenging winter ahead. The regulator said that the change will go some way to provide the stability needed in the energy market, reducing the risk of furt

Ofgem has issued energy supplier TruEnergy Ltd with a Provisional Order compelling it to take action to ensure that its direct debit policy and processes are fit for purpose, and to ensure that customer direct debits are set at the right level. This follows a robust review conducted by Ofgem into th

Household energy bills face another increase to cover the costs of the suppliers which went bust in the last year, it will be reported today. It will cost households a combined £2.7billion to cover the transfer of 2.4million customers to a new supplier – around £94 each – acc