A new fund to support charity initiatives that reduce the climate change impact associated with energy use has been launched today by the Ofgem Energy Industry Voluntary Redress Scheme. Managed and delivered by Energy Saving Trust, the Energy Redress Scheme collects voluntary payments from ener
Gas network company SGN has received approval to build a world-first 100% green hydrogen-to-homes demonstration network in Fife.
Energy supplier Utilita has refuted a suggestion by industry regulator Ofgem that the company is failing to act on smart meters as "grossly unfair". Last week Ofgem announced that Utilita Energy Limited could be banned from taking on new customers as the regulator consultd on iss
Ofgem has launched an investigation into whether Scottish Power breached rules around obligations to install smart meters for domestic consumers in 2019. Under the government’s smart metering implementation programme, suppliers are required by their licences to take all reasonable steps to rol
Ofgem has issued three suppliers with final orders compelling them to pay £15 million in outstanding payments to comply with the Renewables Obligation (RO) scheme and in Feed-in Tariff (FIT) levelisation payments by 31 October 2020. The three suppliers are Nabuh Energy Limited, Robin Ho
Utilita has agreed to pay £500,000 in redress fees for overcharging almost 40,000 of its prepayment customers by over £125,000. Around 6,600 prepayment customers were overcharged by around £22,700 above the prepayment price cap. Around 33,000 customers were overcharged by a total o
Energy regulator Ofgem has confirmed plans to strengthen protections for customers who are struggling to pay their bills this winter with the introduction of new licence rules for suppliers.
The Energy Saving Trust has announced that over £3.5 million of funding has been awarded to 17 charities, including those affected by COVID-19, in the latest round of the Ofgem Energy Industry Voluntary Redress Scheme. Managed and delivered by Energy Saving Trust, the Energy Redress Scheme col
Effortless Energy Ltd (trading as Go Effortless Energy), a gas and electricity supplier with around 2,500 domestic customers and a small number of non-domestic customers, is ceasing to trade. Under Ofgem’s safety net, the energy supply of Effortless Energy’s customers will continue and o
British Gas has paid £1.48 million to impacted customers which it failed to notify about a change of top-up provider from Paypoint to Payzone, which went live on January 1. This meant that some customers, many of whom are in a vulnerable situation, may have suffered detriment through wast
Ofgem has today published three decisions relating to the price protection provided to default tariff and prepayment customers following its statutory consultations published in May. Firstly, Ofgem has decided to roll the prepayment meter cap into the default tariff price cap. This price protec
Eleven UK charities have been awarded over £2.9 million in funding in the latest round of Ofgem's Energy Industry Voluntary Redress Scheme (Energy Redress Scheme).
Ofgem Energy Redress Scheme makes £13m available for charities to support vulnerable consumers and households
The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) reopened its eighth funding round for applications last week with £13 million available to charities in Great Britain.
Ofgem has unveiled proposals for a five-year investment programme of around £25 billion to transform Britain's energy networks to deliver emissions-free green energy along with "world-class" service and reliability.
Ofgem is consulting on plans to strengthen support for prepayment customers and for all customers who are struggling to pay their energy bills.