Ofgem

The UK Government has agreed new emergency measures with the energy industry to protect the domestic supply of those most in need during the disruption caused by the coronavirus pandemic.

Ofgem has closed compliance with EDF Energy related to how it charged 27 customers with a restricted meter. EDF reported that it had overcharged customers due to a technical fault. The energy company reimbursed affected customers at a total of £2,237 and took steps to ensure the technical faul

Energy consumers will automatically receive £30 if they experience delays or mistakes when switching supplier from May 1, Ofgem has announced.

Ofgem is issuing Outfox the Market (Foxglove Energy Supply Ltd) with a provisional order, compelling the supplier to pay £602,930 in full for the Feed-in Tariffs (FIT) scheme by Wednesday 12 February 2020. The FIT scheme, which is administered by Ofgem, provides payments to owners of small-sca

Energy bills for about 15 million British households are set to fall this April after Ofgem lowered price caps.

Ovo Energy has agreed to pay £8.9 million for issuing inaccurate or incomplete information to customers, and for under and overcharging customers due to IT issues.  Ofgem said the breaches occurred while Ovo did not put enough attention to ensuring its processes and governance were capabl

Energy Saving Trust has today announced over £4.2 million has been awarded to 30 charities across England, Scotland and Wales in the latest round of the Energy Redress Scheme.

Ofgem is consulting on issuing nine energy suppliers with final orders due to them being in breach of the requirement to be Data Communications Company (DCC) users. The suppliers are Ampoweruk Ltd, Better Energy Supply Limited, Daligas Limited, Enstroga Ltd, Entice Energy Supply Limited, Euston

Ofgem has opened an investigation into Utilita’s compliance with the pre-payment meter price cap and has issued Gnergy Ltd with a notice of failure to comply with a final order over unpaid Renewables Obligation payments. Ofgem launched the investigation into Utilita to determine whether it bro

iSupply Energy Ltd is to pay £1.5 million after the supplier overcharged around 4,400 of its customers on default tariffs and failed to alert the regulator and put things right quickly.

Energy regulator Ofgem has written an open letter calling for fairer treatment for customers who are left in debt when energy companies collapse. Since the beginning of 2018, 14 energy companies have exited the domestic energy market. In this event, a Supplier of Last Resort (SoLR) is appointed, and

Ofgem has issued two energy providers with provisional orders for failing to demonstrate their renewables obligations. The regulator has ordered Nabuh Energy to pay £872,200.62 plus interest and Breeze Energy to pay £486,232.06 including interest.

Ofgem has issued a final order to Gnergy Ltd to compel the supplier to make the outstanding payment of £673,876.62 plus interest to comply with the Renewables Obligation schemes by 31 October 2019. Gnergy Ltd missed the original deadline to meet its Renewable Obligations and has not provided O

Toto Energy, an energy supplier with around 134,000 domestic customers, has ceased to trade after a £4 million tax default.

Energy watchdog Ofgem is proposing new reforms for existing suppliers to drive up customer service standards, reduce the risk of supplier failure and strengthen the safety net. Increased competition in the retail market has benefitted consumers with cheaper deals, put pressure on incumbent suppliers