Ofgem has closed compliance with EDF Energy related to how it charged 27 customers with a restricted meter. EDF reported that it had overcharged customers due to a technical fault. The energy company reimbursed affected customers at a total of £2,237 and took steps to ensure the technical faul
Ofgem is issuing Outfox the Market (Foxglove Energy Supply Ltd) with a provisional order, compelling the supplier to pay £602,930 in full for the Feed-in Tariffs (FIT) scheme by Wednesday 12 February 2020. The FIT scheme, which is administered by Ofgem, provides payments to owners of small-sca
Ovo Energy has agreed to pay £8.9 million for issuing inaccurate or incomplete information to customers, and for under and overcharging customers due to IT issues. Ofgem said the breaches occurred while Ovo did not put enough attention to ensuring its processes and governance were capabl
Ofgem is consulting on issuing nine energy suppliers with final orders due to them being in breach of the requirement to be Data Communications Company (DCC) users. The suppliers are Ampoweruk Ltd, Better Energy Supply Limited, Daligas Limited, Enstroga Ltd, Entice Energy Supply Limited, Euston
Ofgem has opened an investigation into Utilita’s compliance with the pre-payment meter price cap and has issued Gnergy Ltd with a notice of failure to comply with a final order over unpaid Renewables Obligation payments. Ofgem launched the investigation into Utilita to determine whether it bro
Energy regulator Ofgem has written an open letter calling for fairer treatment for customers who are left in debt when energy companies collapse. Since the beginning of 2018, 14 energy companies have exited the domestic energy market. In this event, a Supplier of Last Resort (SoLR) is appointed, and
Ofgem has issued two energy providers with provisional orders for failing to demonstrate their renewables obligations. The regulator has ordered Nabuh Energy to pay £872,200.62 plus interest and Breeze Energy to pay £486,232.06 including interest.
Ofgem has issued a final order to Gnergy Ltd to compel the supplier to make the outstanding payment of £673,876.62 plus interest to comply with the Renewables Obligation schemes by 31 October 2019. Gnergy Ltd missed the original deadline to meet its Renewable Obligations and has not provided O